Technology analyst Jobs in Newark, NJ

“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day : Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

“I can influence my income.”

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

“I can lead a full life.”

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love

Access on-demand professional development resources that allow you to hone existing skills and learn new ones

“I can succeed as a Technology Support Analyst I at Capital Group.”

As a Technology Support Analyst I, you play a critical role in delivering world-class end-user support experience to our associates at Capital Group. At a junior level, you will be under direct supervision, providing virtual and / or in-person end user support for Capital Group's (CG) technology. You will participate in efficient operation of all technology systems with a focus on providing effective and proactive support. With limited assistance, responsible for analyzing, diagnosing, and resolving simple technology issues utilizing knowledge, dashboards, proactive alerts, reporting and ticket assignment. Escalates unresolved issues to more senior team members and participates in improving knowledge and troubleshooting processes to enhance service efficiency.

In this role, you resolve less complex technical issues assigned, through user walk-ups or virtual, ensuring quick resolution in accordance with established service levels. You ensure unresolved issues are escalated quickly to provide optimal customer experience. You regularly review tickets, dashboards and alerts to expand technical knowledge, and work with more senior team members to deepen technical acumen. Your responsibilities extend to providing remote support, leading technical assistance for virtual and in-person business events and participating in cross-functional projects to ensure seamless user experiences. By adhering to asset management policies, and staying current on emerging technologies, you drive efficiency, collaboration, and continuous improvement within Technology Support Services.

“I am the person Capital Group is looking for.”

• You are team oriented, working with your peers to support the business and their technical needs, guiding others and troubleshooting the hardware, software, and connectivity issues without predefined solutions.
• You have a problem-solving mindset, collaborating with senior team members to resolve open issues and deliver a seamless end-user experience.
• You help establish hardware performance baselines, review dashboards, and set up alerts to quickly detect and address deviations.
• You are enthusiastic about automation and AI and how to apply them to our day-to-day operations.
• You identify recurring problems through incident reviews and escalations, ensuring they are tracked and resolved via the problem management process.
• You close knowledge gaps by creating and improving SOPs and technical knowledge base articles.
• You exhibit clarity by providing workarounds, proper processes, and training for all levels of the Technology Support Team.
• You stay ahead of the curve by keeping current on emerging technologies, tools, and best practices to deliver world-class support.

Technical Skills YOU Bring