Technology analyst Jobs in St Louis, MO

RubinBrown is one of the nations leading accounting and professional consulting firms with a commitment to building personal relationships and delivering totally satisfied clients. The RubinBrown name and reputation are synonymous with experience integrity and value. RubinBrown has revenue of approximately $240 million with 1000 team members across locations in Chicago Denver Kansas City Las Vegas Nashville and St. Louis.

Overview

The Technology Support Analyst will serve as a member of the Technology Services Help Desk team providing courteous and expert technical support to RubinBrown team members in all locations via ticketing system remote access desk-side support phone calls emails self-service and walk-ups. This position will require the ability to multitask among several duties including but not limited to installation troubleshooting and resolving technology issues on various hardware and software Windows operating systems prioritizing support requests and performing ticket documentation. This position works collaboratively with other members of the Help Desk team to ensure tickets are being worked and closed within acceptable timelines. Escalates to level 2 and level 3 technology support team members or a manager as needed for advanced support.

Major Responsibilities

• Understand the fundamentals of how an accounting firm operates to ensure support levels match expectations.
• Develop expertise in the everyday use of internally developed and commercial software specific to the firm.
• Provide superior quality and service to all firm technology users. Respond promptly and courteously. Prioritize requests according to criticality. Identify timely and accurate solutions to technical issues.
• Provide expert help desk support for all locations (both remote and on-site) for all hardware software and ancillary office equipment including video conferencing equipment projectors phone systems printers scanners and multi-function devices.
• Provide support for remote access solutions such as VPN and Terminal Services.
• Basic troubleshooting at the network level including WAN and LAN connectivity routers firewalls and security.
• Install upgrade configure troubleshoot maintain and modify computer system software.
• Provide day-to-day maintenance and support for Microsoft Office including Outlook e-mail as well as Lotus Notes Domino databases / applications.
• Document all support activities in ticket tracking database.
• Inventory management of technology assets.
• Image workstations and assist in installation of PC hardware and software applications in accordance with firm standards.
• Deployment and migration of computers.
• Create and update process documentation.
• Participate in the research development and implementation of new technologies.
• Provide technology training to team members as needed.

Required Practical Experience / Background / Skills

Required Professional Background / Skills

Working Conditions

One Firm

To foster a highly respected inclusive culture that helps foster and promote an environment that is diverse and equitable for all team members and the firm to achieve growth and deepened expertise. RubinBrown is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact your recruiter.

EEO Employer W / M / Vet / Disabled

Required Experience :

IC

Key Skills

Business Process,Active Directory,Customer Service,Information Technology,HIPAA,Information Security,Infrastructure,Linux,Project Management,Nist,Risk Assessments,Procedures,hardware,Data Analysis,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1