Technology analyst Jobs in Taylorsville ut
Last updated: 1 day ago
- Promoted
Customer Support Analyst
Jordan School DistrictTaylorsville, Utah, United StatesTechnology Instructor - DSBVI
Utah Department of Human ServicesSalt Lake County, UTSeasonal Task Associate
Ulta Beauty, Inc.Taylorsville, Utah, United StatesElectronics Technology, Adjunct Faculty
Salt Lake Community CollegeTaylorsville, Utah, US- Promoted
Human Intelligence Collector - Up To $45k Signing Bonus
United States ArmyTaylorsville, UT, United States- Promoted
Remote Product Quality Analyst - $45 per hour
Great LionTaylorsville, Utah Show moreLast updated: 30+ days ago
- Promoted
Travel Physical Therapist ($14,000-$15,500 per month)
Vetted HealthTaylorsville, UtahSeasonal Sales Associate -7135 Taylorsville, UT 84129
Five BelowTaylorsville, UTRegistered Behavior Technician (RBT) - Autism Services
Nova SupportsTaylorsville, UT, US- Promoted
- Promoted
Remote Work – Product Assessments - $25-$45 per hour (No Experience)
Online Consumer Panels AmericaTaylorsville, Utah, US- Promoted
Real Estate Sales Agent
Zander Real Estate TeamTaylorsville, UT, USBCBA ($10,000 Bonus, Flexibility)
ABS KidsTaylorsville, UTSeasonal CDL-A Driver - MGI Transportation LLC
Amazon Freight PartnerTaylorsville, UT, USReal Estate Buyers Sales Agent
Gamboa GroupTaylorsville, UT, US- Promoted
Remote Benefits Advisor (CSR)
Professional Career SolutionsTaylorsville, Utah Show moreLast updated: 30+ days ago
- Promoted
Trenchless CADD Designer
KleinfelderTaylorsville, UT, USCustomer Support Analyst
Jordan School DistrictTaylorsville, Utah, United States1 day ago
Job type
- Full-time
Job descriptionOther duties as assigned. Incumbent must be fingerprinted and clear a criminal background check. Requires High School diploma, GED or equivalent as reviewed by the Department of Human Resources. Verification may be required. Requires an Associate’s degree in computer science, software engineering, information management or related field plus three years of work related experience with demonstrated competence or an equivalent combination of education and experience. Requires a valid driver’s license that allows incumbent to legally operate a motor vehicle in Utah. Requires effective interpersonal skills to interact with individuals and groups at all organizational levels, as well as parents, agencies and vendors. Knowledge of K-12 administrative computer systems and office software and hardware. Ability to troubleshoot and operate computer systems and peripheral equipment. Ability to train other staff in the use of system software. Ability to effectively communicate verbally and in writing. Requires technical knowledge at the expert level to assist customers and evaluate their needs. Requires ability to manage multiple projects. Requires ability to work in a team oriented customer service environment. Available for occasional shift work if needed. Must be self-motivated and proactive in completing tasks with minimal direction. Office equipment and computer hardware, software and peripherals. Constant sitting (up to 8 hours) and near vision. Frequent pinching of wires and find motor dexterity. Occasional overhead work, climbing ladders up to 20 feet, awkward carrying up to 35 pounds and awkward lifting up to 35 pounds.
GENERAL FUNCTION
Under the supervision of the support services manager and lead, the Customer Support Analyst is responsible for identifying and initiating resolutions to customer problems and needs associated with applications, computer equipment, hardware and software. Coordinates problem resolution and addresses and resolves complex problems requiring judgment and latitude for independent action. Outlines recommended procedures and provides instruction, direction and follow-up to customers. Participates in user groups and serves as a liaison between IT staff, service desk, customers and vendors.
ESSENTIAL FUNCTIONS
- Identify and initiate resolutions to customer problems and needs associated with applications, computer equipment, hardware and software.
- Coordinate problem resolution and address and resolve complex problems requiring judgment and latitude for independent action.
- Identify reoccurring and potential problems, investigate alternative solutions and methods, and recommend procedures, controls for prevention and expedited problem resolution. Create technical documentation.
- Outline recommended procedures and provide instruction, direction and follow-up to customers.
- Analyze, research and support application development and technology requests.
- Coordinate integration of software programs, new applications and systems, including research, design, testing, and implementation.
- Coordinate updates to codes and changes to software systems.
- Participate in user groups and serve as a liaison between IS staff, service desk, customers and vendors. Develop strategies for effective data flow to / from groups.
- Facilitate the analysis, development and delivery of professional reports; ensures timely, accurate, and efficient processing and distribution of volume print jobs.
- Analyze training needs, develop training curriculum and provide quality individual and group training.
- Facilitate and support the installation of desktops and software; maintain software and hardware versions and maintenance levels.
- May be required to travel to other District buildings using a personal vehicle.
- Coordinate year-end procedures with District departments.
- Assist service desk group as needed.
- This position requires punctual and regular daily attendance.
NON-ESSENTIAL FUNCTIONS
QUALIFICATION REQUIREMENTS
Minimum Job Qualifications :
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Physical Requirements – Not limited to the following :