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Last updated: 2 days ago
Director of Event Technology II - Kansas City

Director of Event Technology II - Kansas City

Encore CanadaKansas City, MO
Full-time
The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s).This position ...Show moreLast updated: 30+ days ago
  • Promoted
Technology Business Partner

Technology Business Partner

Rehrig Pacific CompanyKansas City, MO, US
Full-time
Technology Business Partner (TBP).IT, ensuring technology investments deliver measurable business outcomes.As a trusted advisor and advocate, the TBP aligns technology capabilities with business pr...Show moreLast updated: 30+ days ago
  • Promoted
Construction Technology Team Lead

Construction Technology Team Lead

HNTBKansas City, MO, United States
Full-time +1
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us.For more than a century, we have been delivering solutions for some of the largest, mo...Show moreLast updated: 12 days ago
Legal Counsel - Technology

Legal Counsel - Technology

SS&C TechnologiesKansas City, MO, US
Full-time
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financia...Show moreLast updated: 15 days ago
  • Promoted
Technology Sales Support Summer Intern

Technology Sales Support Summer Intern

Imperial PFSKansas City, MO, US
Full-time
Technology Sales Support Summer Internship.No sponsorship for this program.The internship will be on-site and located in Kansas City, MO. Please refrain from applying if you are not able to reside i...Show moreLast updated: 21 days ago
Director, Technology Experience (UX / UI)

Director, Technology Experience (UX / UI)

KPMGKansas City, MO
Full-time
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...Show moreLast updated: 14 days ago
  • Promoted
Technology Transformation Principal

Technology Transformation Principal

VirtualVocationsIndependence, Missouri, United States
Full-time
A company is looking for a Technology Transformation Principal to support the integration of organizations in the life science and healthcare space. Key Responsibilities Develop and maintain a com...Show moreLast updated: 2 days ago
Technology Support Analyst

Technology Support Analyst

RUBINBROWN LLPKansas City, MO , USA
Full-time
Founded in 1952, RubinBrown LLP is one of the nation’s leading accounting and professional consulting firms.The RubinBrown name and reputation are synonymous with experience, integrity and value.Ru...Show moreLast updated: 30+ days ago
Legal Counsel - Technology

Legal Counsel - Technology

SS&C Technologies HoldingsKansas City, MO
Full-time
Kansas City, MO; Denver, CO; Boston, MA; Waltham, MA; Chicago, IL; Dublin, OH, New York, NY or Braintree, MA | HYBRID.We are seeking a highly motivated and experienced In-House Legal Counsel to pro...Show moreLast updated: 15 days ago
tutor - Information Technology

tutor - Information Technology

BUKIKansas City, MO, US
Full-time +1
Do you want to earn money by teaching? Would you like to have a flexible schedule without being in the office all the time? Are you creative and do you like to implement your own teaching strategy ...Show moreLast updated: 30+ days ago
  • Promoted
Pharma Technology Consultant Manager

Pharma Technology Consultant Manager

PwCKansas City, MO, United States
Full-time
At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients.These individuals comb...Show moreLast updated: 12 days ago
  • Promoted
Technology Sales Support Summer Intern

Technology Sales Support Summer Intern

IMPERIAL PREMIUM FUNDING, INC.Kansas City, MO, US
Full-time
Technology Sales Support Summer Internship.No sponsorship for this program.The internship will be on-site and located in Kansas City, MO. Please refrain from applying if you are not able to reside i...Show moreLast updated: 14 days ago
  • Promoted
Director of Information Technology

Director of Information Technology

Scott & Crosby Staffing, Inc.Kansas City, MO, United States
Full-time
Bonus Description : Annual bonus up to 15%.Eligible for a company vehicle.Our client, part of a global bcorp, is committed to enhancing digital communications, productivity, and operational efficien...Show moreLast updated: 12 days ago
  • Promoted
Program Director Surgical Technology

Program Director Surgical Technology

Concorde Career CollegesKansas City, MO, United States
Full-time
The Program Director provides leadership and oversight for the Surgical Technology program, ensuring compliance with accreditation standards, regulatory requirements, and institutional policies.Thi...Show moreLast updated: 5 days ago
  • Promoted
Director of Information Technology

Director of Information Technology

VeracityKansas City, MO, United States
Full-time
Director of Information Technology.Experience with ERP systems, specifically SAP, is preferred.Ten years experience leading IT strategy and operations. or an equivalent combination of education and...Show moreLast updated: 12 days ago
Assistive Technology Professional

Assistive Technology Professional

NumotionKansas City, MO, US
Full-time
At Numotion, we’re on a mission to improve the lives of people with disabilities.As North America’s largest provider of mobility products and services, we deliver personalized solutions...Show moreLast updated: 30+ days ago
Technology Computer Technician

Technology Computer Technician

Independence School District100-Central Office, Independence, Missouri
Permanent
Strong customer service philosophy and positive attitude for supporting and educating end users.Bachelor's degree in technology related field or a combination of education, certifications, and / or r...Show moreLast updated: 30+ days ago
  • Promoted
Customer Technology Manager

Customer Technology Manager

Foley EquipmentKansas City, MO, United States
Full-time
Customer Technology Solutions to maximize customer satisfaction, market leadership, and profitability, while overseeing onboarding and training for Caterpillar digital platforms and supporting equi...Show moreLast updated: 11 days ago
Technology Business Partner

Technology Business Partner

Rehrig PacificKansas City, MO
Full-time
Technology Business Partner (TBP).IT, ensuring technology investments deliver measurable business outcomes.As a trusted advisor and advocate, the TBP aligns technology capabilities with business pr...Show moreLast updated: 30+ days ago
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Director of Event Technology II - Kansas City

Director of Event Technology II - Kansas City

Encore CanadaKansas City, MO
30+ days ago
Job type
  • Full-time
Job description

Position Overview

The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET II promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role manages venue(s) with $1M - $8M in revenue and will report to a Regional Director, Venues or an RVP, Venues.

Key Job Responsibilities

Venue Partner Relationships

  • Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
  • Service high profile / visibility events and act as a point of escalation when needed.
  • Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
  • Partners with Venue Sales Leadership on sales strategies
  • Creates and participate in business review presentations.

Financial Management & Reporting

  • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
  • Strategically ensure event profitability is maintained based on proper staffing per event
  • Achieves Encore’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs.
  • Train and directs operations and sales managers to complete standard and ad hoc reports.
  • Complete and analyze reports to effectively manage the business.
  • Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.
  • Review location P & L and develops action plans to address deficiencies / grow the business
  • Confirm venue partners process all payments to Encore in a timely basis.
  • Operations Management

  • Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property
  • Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards.
  • Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
  • See the Big Picture by efficiently sharing labor and equipment within the local market.
  • Guarantees a Encore management presence at all venue meetings, such as daily stand ups or sales meetings.
  • See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets.
  • Technical Ability

  • Act as a resource or point of escalation for technical support for sales and operations leadership team
  • Ensures staff understands the technical aspects of the job
  • Effectively utilizes applicable company computer systems.
  • Sales Management

  • Hold Sales Team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets.
  • Confirm all known opportunities are in CRM and completed accurately and updated at all times.
  • See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
  • Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
  • Maintain knowledge of new product / service offerings and emerging technology supporting meetings and events.Maintain knowledge of new product / service offerings and emerging technology supporting meetings and events
  • Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
  • Customer Service

  • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
  • Lead the team to exceed the expectations and needs of internal and external customers.
  • Meet with guests on site or assigns this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day.
  • Enforce the guidelines in the Employee Guide and / or venue standards for the team to portray a polished and professional image.
  • People Development

  • Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
  • Embrace and foster the company’s Core Values.
  • Directs and Manages performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
  • Navigate the union labor market and associated management dynamics, where applicable.
  • Directs and Manages the human resources activities including selection, performance management, and learning.
  • Directs and provides focused and continued coaching to develop the skills of team members.
  • Verifies that employees are trained on Encore standards for service and equipment, and properly trained on company computer systems.
  • Recommends team members for training opportunities, as needed
  • Ensure Encore's D,E &I initiatives are implemented.
  • Job Qualifications

  • Bachelor’s degree is preferred or equivalent experience
  • 5+ years of audio visual experience
  • 3+ years of operations supervisory / management experience
  • 3+ years of customer service or hospitality experience
  • Sales experience is a plus
  • Working knowledge of audio visual equipment in a live show environment
  • Ops 200 & Leadership 200 Certification
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction and people development focus.
  • A valid driver’s license is required for team members who may operate Company vehicles.
  • Competencies (by Core Values)

    Builds Effective Teams

    Manages Conflict

    Ensures Accountability

    Instills Trust

    Decision Quality

    Demonstrates Self-Awareness

    Financial Acumen

    Drives Vision and Purpose

    Develops Talent

    Drives Engagement

    Builds Effective Teams

    Manages Conflict

    Ensures Accountability

    Instills Trust

    Decision Quality

    Demonstrates Self-Awareness

    Financial Acumen

    Drives Vision and Purpose

    Develops Talent

    Drives Engagement

    Work Environment

    Work is performed in a venue / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual venue or a representation of venues in that city or area.

    The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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