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Technology specialist Jobs in Madison, WI

Last updated: 9 hours ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthWisconsin, Work At Home, US
$67,900.00–$149,300.00 yearly
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
Director, Transit Technology

Director, Transit Technology

MTMMadison, WI
$140,000.00 yearly
Full-time
This includes maintaining an expertise level of knowledge of existing products to help drive the development of new products and services for the company. Provides daily guidance and coaching for te...Show moreLast updated: 30+ days ago
  • New!
Information Technology - Agile Coach

Information Technology - Agile Coach

Innova SolutionsRemote, Wisconsin, United States
$70.00–$74.00 hourly
Remote
Full-time
A client of Innova Solutions is immediately hiring for an.Position type : Full-time Contract.Be a part of the Agile Center of Enablement and help build the deep, institutional capability required to...Show moreLast updated: 20 hours ago
  • Promoted
Customer Technology Coordinator

Customer Technology Coordinator

Lumen IncMadison, WI, United States
$44,138.00–$58,850.00 yearly
Full-time
We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly.Together, we are building a culture and company from the people up – committed to t...Show moreLast updated: 5 days ago
PT Instructor Pool - Business Technology - Medical Administrative Specialist

PT Instructor Pool - Business Technology - Medical Administrative Specialist

Madison Area Technical CollegeMadison, WI, US
Part-time
Madison College is recruiting a pool of highly motivated and qualified candidates to teach part time courses for the Business Technology- Medical Administrative Specialist program.Applications will...Show moreLast updated: 30+ days ago
Technology Analyst

Technology Analyst

Great Wolf LodgeWI, Madison, US
The Technology Analyst is responsible for assessing and analyzing technology systems and processes to ensure efficient and effective operations within the call center environment.The analyst evalua...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Technology Sales Representative - Commercial

Technology Sales Representative - Commercial

Sleep NumberMadison, WI, United States
Full-time
Sleep Number is a sleep wellness technology leader.We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. We hope you join us in creating the fut...Show moreLast updated: 9 hours ago
  • Promoted
Manager, Technology Product Management

Manager, Technology Product Management

Cardinal HealthMadison, WI, United States
$103,500.00–$147,900.00 yearly
Full-time
What Technology Product Management contributes to Cardinal Health_ • •.Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the tech...Show moreLast updated: 8 days ago
  • Promoted
Information Technology - Data Engineer

Information Technology - Data Engineer

Cube hubMadison, Wisconsin, USA
Full-time
We have an urgent need for two Senior Data Engineers to join our team for HR / Finance projects.This role is essential for ensuring the timely ingestion and transformation of complex data providing c...Show moreLast updated: 18 days ago
Supervisor - Manufacturing Science & Technology

Supervisor - Manufacturing Science & Technology

CatalentMadison, WI
Full-time
Supervisor - Manufacturing Science & Technology, Downstream Technology Transfer.Catalent Biologics is a fast-growing business within Catalent Pharma Solutions focused on providing innovative techno...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Information Technology Professional (IT Support) (Hiring Immediately)

Information Technology Professional (IT Support) (Hiring Immediately)

NavyJefferson County, WI, US
Part-time
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...Show moreLast updated: 18 hours ago
  • Promoted
  • New!
Information Technology - Agile Coach

Information Technology - Agile Coach

AxelonMadison, WI, United States
Full-time
Information Technology - Agile Coach.Job Description : Job Description.The Agile Center of Enablement is a collaborative entity within Digital Technology Solutions (DTS) organization that engages ac...Show moreLast updated: 15 hours ago
Technology Implementation Consultant

Technology Implementation Consultant

Axelon Services CorporationMadison, WI, United States
Full-time
Technology Implementation Consultant.Potential temp-to-hire position;.Experience with SQL is required, MS Access and / or Oracle is a plus). Experience working in a client-facing role.Note from manage...Show moreLast updated: 24 days ago
  • Promoted
Information Technology Business Development Manager

Information Technology Business Development Manager

Connect Search, LLCMadison, WI, United States
Full-time
Is being part of an organization that encourages growth and success by hiring, retaining, and promoting experienced industry professionals a place where you would want to work?.Connect Search is su...Show moreLast updated: 22 days ago
Manager, Healthcare Technology Management

Manager, Healthcare Technology Management

UW HealthMadison, WI, United States
$97,500.00–$146,100.00 yearly
FTE position that is scheduled to work Monday through Friday from 8 : 00 am to 5 : 00 pm.Hours may vary based on the operational needs of the department. This position has occasional travel to clinics b...Show moreLast updated: 30+ days ago
Security Technology Analyst Senior

Security Technology Analyst Senior

SSM HealthMadison, Wisconsin, US
Full-time
It's more than a career, it's a calling.WI-SSM Health Dean Medical Group Wisconsin Dells.Assists Security senior leaders to ensure proper operation of all IT-based security systems.Ensures that rec...Show moreLast updated: 30+ days ago
Technology Business Management Analyst - Remote

Technology Business Management Analyst - Remote

Ryder System, Inc.Madison, WI, United States
$75,000.00–$85,000.00 yearly
Remote
RyderTechnology Business Management Analyst - Remote.Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. The Technology Business Management Analyst will be responsible for impl...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
CELLCOM TECHNOLOGY SALES PROFESSIONAL (STURGEON BAY, WI)

CELLCOM TECHNOLOGY SALES PROFESSIONAL (STURGEON BAY, WI)

NsightWI, United States
$21.00–$26.00 hourly
Full-time +1
As a Technology Sales Professional, you'll assist in daily retail operations, providing outstanding customer service, representing the Cellcom brand with integrity, and offering personalized produc...Show moreLast updated: 12 hours ago
  • Promoted
Senior Process Engineer - Manufacturing Science & Technology, Downstream Technology Transfer

Senior Process Engineer - Manufacturing Science & Technology, Downstream Technology Transfer

Catalent IncMadison, WI, United States
Full-time
Senior Process Engineer - Manufacturing Sciences & Technology, Downstream.CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives.Catale...Show moreLast updated: 23 hours ago
24-25 - Sherman - Library Media Technology Specialist - 1.0 FTE (40 hpw)

24-25 - Sherman - Library Media Technology Specialist - 1.0 FTE (40 hpw)

Madison Metropolitan School DistrictMADISON, WI, US
Planning and Preparation The Environment : Building the Learning Environment.Work with school leadership to ensure that library hours, space, and seating provides flexible and optimal access for all...Show moreLast updated: 30+ days ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthWisconsin, Work At Home, US
30+ days ago
Salary
$67,900.00–$149,300.00 yearly
Job type
  • Full-time
  • Remote
Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

  • This position is a work at home position open to all candidates natiionally

Aetna, a CVS Health company, is looking for top operations talent! We have an exciting work from home opportunity available for highly motivated individual to support a core internal Telesales team as a sales operations specialist. The position will join a high performing, experienced team that manages multiple call center functions from technology, operations, and analytics to support growing Aetna's Medicare portfolio. The role will require strong understanding of telephony infrastructure, workforce optimization, call center best practices, and / or integrated platform designs ensure design enables optimal reporting solutions and enhancements.

Job Responsibilities :

  • With limited direction, translates business requirements to technical specifications. Creates technical designs for a new enhancements or refinement of integrated call center technology.
  • Performs assessments and supports overall workforce design for multiple user types and contact channels.
  • Performs ongoing system maintenance, research, problem resolution and on-call support, according to defined plans.
  • Documents required policy and procedures for existing systems.
  • Independently performs testing and design scenarios / projects to optimize performance of platforms and workforce.
  • May perform or assist with integration and system testing, according to detailed test plans to ensure high-quality systems. May assist business partners with User Acceptance Testing.
  • Independently supports processes related to the implementation and ongoing management of production systems, including integration of purchased solutions.
  • Independently supports the Code Asset Management process.
  • Works cross-functionally to deploy multi-faceted integrated design, to include database, sales operations, digital, and member engagement management teams.
  • Independently works on small and large moderately complex projects that require increased skill in multiple technical environments and disciplines, that have system wide impact and that may integrate across the organization.
  • Ensure complete compliance with all federal, state, and organization regulations for call center technologies including TCPA and DNC requirements.
  • Other duties as assigned
  • Accountabilities :

  • Is fully familiar with the prescribed methodology and is in strict compliance with all required artifacts.
  • Developing business requirements and creation of procedures in support of business operations.
  • Documentation of required procedures for integrated system designs, refinements, and standard packages.
  • Developing and becoming a subject matter expert with regards to the call center technology suite, and integrated endpoints.
  • Work across functions to optimize performance.
  • Required Qualifications

  • 3-5+ Years call center technology operations including demonstrated work with integrated CRM / telephony.
  • 3-5+ Years demonstrated proficiencies in some of the following HTML, Java, PHP, NICE inContact telephony platforms (or similar contact center platforms).
  • 3-5+ Years of demonstrated proficiency in call center optimizations through technology enhancements and / or workforce designs.
  • Preferred Qualifications

  • 3-5+ Years Expertise in one or more programming language (PHP preferred), development tools, and / or databases and the systems development life cycle, applicable to a development organization.
  • Excellent communication, interpersonal and presentation skills.
  • Highly motivated individual with experience working in high performance tele-sales organizations.
  • Experience work within a Medicare call center environment
  • Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.
  • Education

    4 year college degree

    Pay Range

    The typical pay range for this role is :

    67,900.00 - $149,300.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.