Technology support specialist Jobs in Miramar, FL

Benefits :

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

WHO WE WANT : We are seeking a talented, highly energetic, confident and passionate individual to join our innovative team! In this role you will be responsible for assist customers throughout the customization process, helping them adapt the Handtevy Mobile platform to fit their agency protocols and medication lists. The position also involves providing client-facing communication and webinars to guide customers through their customization journey. This is an outstanding opportunity to become a part of a successful, fast growing company that is transforming emergency for all patients nationwide!

WHO WE ARE : Pediatric Emergency Standards Inc. was created to advance the quality of emergency medical care. We are a healthcare technology and education company dedicated to supporting clinicians in delivering exceptional care to patients of all ages. Our innovative approach and clinical solutions are designed to enhance department efficiency, improve the quality of care, and increase patient satisfaction in the emergency setting.

RESPONSIBILITIES :

• Support the customization of the Handtevy Mobile platform to meet each agency's protocols, medication lists, and operational workflows
• Assist with managing and maintaining the Medication Management System (MMS) application
• Serve as clinical support for clients, providing clear communication and timely updates via phone calls, emails, and virtual meetings
• Facilitate client reviews through webinars, demonstrations, and one-on-one support sessions
• Collaborate with internal teams to ensure client needs are accurately documented and implemented
• Help troubleshoot system issues and coordinate resolutions with the technical support team
• Contribute to the continuous improvement of processes, training materials, and client resources
• Promote the highest standards of patient care by empowering agencies to deliver safe, efficient, and effective emergency medical services

QUALIFICATIONS :

• Current Paramedic certification required
• Strong clinical knowledge and experience in emergency medical services across patient populations
• Highly detail-oriented, organized, and committed to accuracy in all tasks

Professional and polished phone presence with excellent verbal and written communication skills

• Self-starter who thrives working independently while collaborating effectively with a team
• Skilled in active listening to understand client needs, guide conversations, and resolve issues efficiently
• Comfortable using technology platforms, including web-based applications and virtual meeting tools
• Positive attitude, competitive spirit, and the ability to bring energy and enthusiasm to the workplace

EDUCATION / EXPERIENCE REQUIRED :

• Paramedic (EMT-P) certification required; Critical Care Paramedic or Flight Medic experience strongly preferred
• Experience with medication administration, including infusions, dilution concentrations, and safe dosing practices, preferred
• Minimum of 2 years of clinical experience in emergency or critical care settings preferred
• A four-year college degree is preferred, but not required
• Strong computer skills and the ability to learn new software quickly
• Knowledge of Salesforce or other CRM systems is a plus
• Bilingual abilities are a plus
• RN or LPN licensure is also considered an asset

Flexible work from home options available.

About Us

Our Expansion from Pediatric to Comprehensive Care

Handtevy began as the premier pediatric healthcare technology company, committed to improving the treatment of critically ill or injured children in emergency settings. Encouraged by the demand of our distinguished customers - the life-saving medical teams - we broadened our horizons. We heard their call for more.

Today, we extend our commitment to clinicians nationwide, providing them with state-of-the-art technology and hands-on training. Our goal? To amplify the speed, precision, and quality of emergency care, not just for pediatrics, but for adults as well. We're more than a company; we're a commitment to enhanced care for all.

Our Mission

Our mission is to enable clinicians to provide the highest standard of emergency medical care to all critically ill and injured patients with an emphasis on the pediatric population. Handtevy curates the latest science to develop a system of care that decreases errors, improves clinician confidence and saves more lives.

Our Vision

Handtevy is a preeminent pediatric system of care relied on by clinicians in the emergency medical field worldwide. We are a team committed to Handtevy's mission and Handtevy is committed to each team member with the shared goal of impacting the lives of patients, clinicians, and their respective communities.

Our Work is Our Passion

We make a difference for the healthcare professionals that care for our families, friends and communities. We help save lives, what we do matters. At Handtevy, we believe in what we do. We believe in the healthcare professionals we support. We innovate and set the bar high. We challenge the norm and we make change. If you are ready to fall in love with your job, then learn more about joining our team.