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Technology support specialist Jobs in Thornton, CO

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Technology support specialist • thornton co

Last updated: 1 day ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthColorado, Work At Home, US
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
Executive Support Specialist

Executive Support Specialist

Escuela De GuadalupeDenver, Colorado, USA
Part-time
Executive Support Specialist (Bilingual).Escuela de Guadalupe is an innovative Catholic dual-language PK-8 school in Denver CO. It has been recognized locally and nationally for its academic excelle...Show moreLast updated: 2 days ago
  • Promoted
Integration Support Specialist

Integration Support Specialist

Nesco ResourceWestminster, CO, US
Full-time
Responsibility and Accountability : .Handling the production support tickets by coordinating with stakeholders.Read and understand high-level product descriptions or requirement documents and propose...Show moreLast updated: 14 days ago
Remote Client Support Specialist

Remote Client Support Specialist

TurboTaxArvada, Colorado
Remote
Full-time
Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday. TurboTax is looking 2000+ p...Show moreLast updated: 24 days ago
Field Support Specialist

Field Support Specialist

Riley's RoofingDenver, CO, US
Full-time
FIELD SUPPORT SPECIALIST | RILEY’S ROOFING | DENVER, CO.We’re not looking for just another laborer—we’re hiring a.This role is for someone who thrives in movement, takes pride in keeping crews on p...Show moreLast updated: 9 days ago
Technical Support Specialist

Technical Support Specialist

RezdyDenver, CO, US
Full-time
Quick Apply
About Us We are Regiondo, Checkfront, and Rezdy—three leading brands united under one mission : .Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, ...Show moreLast updated: 30+ days ago
  • Promoted
Technology Solutions Specialist

Technology Solutions Specialist

Tech ElectronicsThornton, CO, US
Full-time
We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively.Tech Electronics is a technology services organization headquartered in St.Louis, ...Show moreLast updated: 30+ days ago
Operational Technology Specialist

Operational Technology Specialist

HF SinclairDenver, CO, US
Full-time
HF Sinclair is seeking a Regional Operational Technology Specialist in Casper or Cheyenne or Sinclair in Wyoming or Denver, CO or Saltlake City, Utah area who will be part of the corporate operatio...Show moreLast updated: 18 days ago
  • Promoted
Legal Support Specialist

Legal Support Specialist

Contact Government Services, LLCDenver, CO, US
Full-time
Employment Type : Full-Time, Mid-level.CGS is looking for a Litigation Support Specialist to provide high-level secretarial and legal support to a group of attorneys. The candidate will be responsibl...Show moreLast updated: 23 days ago
  • Promoted
Sales Support Specialist

Sales Support Specialist

Insight GlobalDenver, CO, US
Full-time
We are seeking a Sales Support Specialist to assist our Account Executive in driving business growth by setting qualified sales appointments. This role is ideal for someone with a background in sale...Show moreLast updated: 8 days ago
  • Promoted
Surgical Support Specialist

Surgical Support Specialist

Precision Oral SurgeryDenver, CO, United States
Full-time
Dental Assistant Oral Surgery.Surgical Assistant Oral Surgery .Bilingual in English and Spanish preferred.Step into the fast-paced world of oral surgery as an Oral Surgeon Surgical Assistant! You...Show moreLast updated: 14 days ago
Information Technology Support Specialist

Information Technology Support Specialist

YexgoDenver, Colorado, United States
Full-time
We are seeking a detail-oriented Information Technology Support Specialist to join our team in Denver, United States.In this role, you will be responsible for providing comprehensive technical supp...Show moreLast updated: 5 days ago
Executive Support Specialist

Executive Support Specialist

Escuela de GuadalupeDenver, CO, United States
Part-time
Executive Support Specialist (Bilingual)[email protected] de Guadalupe is an innovative Catholic, dual-language PK-8 school in Denver, CO. It has been recognized locally and n...Show moreLast updated: 1 day ago
Technology Support Analyst

Technology Support Analyst

RUBINBROWN LLPDenver, CO , USA
Full-time
Founded in 1952, RubinBrown LLP is one of the nation’s leading accounting and professional consulting firms.The RubinBrown name and reputation are synonymous with experience, integrity and value.Ru...Show moreLast updated: 30+ days ago
Legal Technology Specialist

Legal Technology Specialist

CanMar RecruitmentDenver, Colorado, United States
Full-time
Healthcare, Health Tech, Government, Municipalities, Non-Profits, Legal, Public Accounting, Food and more.We are proactively building a data bank for opportunities in these fields.By applying, you ...Show moreLast updated: 30+ days ago
  • Promoted
COMMUNITY SUPPORT SPECIALIST

COMMUNITY SUPPORT SPECIALIST

Clarvida - ColoradoDenver, CO, United States
Full-time
Position at Clarvida - Colorado.Clarvida's success is built on the strength of our people : individuals who bring the right skills and a deep commitment to our mission of improving lives and communi...Show moreLast updated: 2 days ago
  • Promoted
IT SUPPORT SPECIALIST

IT SUPPORT SPECIALIST

Staffing FutureDenver, CO, United States
Full-time
Inceed has partnered with a global food manufacturing company to help find a skilled.In this role, you will be responsible for providing IT Support and service to all of the employees and business ...Show moreLast updated: 1 day ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthColorado, Work At Home, US
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

  • This position is a work at home position open to all candidates natiionally

Aetna, a CVS Health company, is looking for top operations talent! We have an exciting work from home opportunity available for highly motivated individual to support a core internal Telesales team as a sales operations specialist. The position will join a high performing, experienced team that manages multiple call center functions from technology, operations, and analytics to support growing Aetna's Medicare portfolio. The role will require strong understanding of telephony infrastructure, workforce optimization, call center best practices, and / or integrated platform designs ensure design enables optimal reporting solutions and enhancements.

Job Responsibilities :

  • With limited direction, translates business requirements to technical specifications. Creates technical designs for a new enhancements or refinement of integrated call center technology.
  • Performs assessments and supports overall workforce design for multiple user types and contact channels.
  • Performs ongoing system maintenance, research, problem resolution and on-call support, according to defined plans.
  • Documents required policy and procedures for existing systems.
  • Independently performs testing and design scenarios / projects to optimize performance of platforms and workforce.
  • May perform or assist with integration and system testing, according to detailed test plans to ensure high-quality systems. May assist business partners with User Acceptance Testing.
  • Independently supports processes related to the implementation and ongoing management of production systems, including integration of purchased solutions.
  • Independently supports the Code Asset Management process.
  • Works cross-functionally to deploy multi-faceted integrated design, to include database, sales operations, digital, and member engagement management teams.
  • Independently works on small and large moderately complex projects that require increased skill in multiple technical environments and disciplines, that have system wide impact and that may integrate across the organization.
  • Ensure complete compliance with all federal, state, and organization regulations for call center technologies including TCPA and DNC requirements.
  • Other duties as assigned
  • Accountabilities :

  • Is fully familiar with the prescribed methodology and is in strict compliance with all required artifacts.
  • Developing business requirements and creation of procedures in support of business operations.
  • Documentation of required procedures for integrated system designs, refinements, and standard packages.
  • Developing and becoming a subject matter expert with regards to the call center technology suite, and integrated endpoints.
  • Work across functions to optimize performance.
  • Required Qualifications

  • 3-5+ Years call center technology operations including demonstrated work with integrated CRM / telephony.
  • 3-5+ Years demonstrated proficiencies in some of the following HTML, Java, PHP, NICE inContact telephony platforms (or similar contact center platforms).
  • 3-5+ Years of demonstrated proficiency in call center optimizations through technology enhancements and / or workforce designs.
  • Preferred Qualifications

  • 3-5+ Years Expertise in one or more programming language (PHP preferred), development tools, and / or databases and the systems development life cycle, applicable to a development organization.
  • Excellent communication, interpersonal and presentation skills.
  • Highly motivated individual with experience working in high performance tele-sales organizations.
  • Experience work within a Medicare call center environment
  • Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.
  • Education

    4 year college degree

    Pay Range

    The typical pay range for this role is :

    67,900.00 - $149,300.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.