Telecom engineer Jobs in St Louis, MO

Director, Delivery (Telecom)

Who We Are

WillowTree, a TELUS Digital Company, partners with the world's leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren't solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we've built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client's capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS Digital (Symbol : TIXT). The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location & Flexibility

This role is ideally based out of St Louis, Missouri, but we are open to remote candidates with willingness to travel to St. Louis and commute to clients as needed.

The Opportunity

We are seeking a dynamic leader to manage a portfolio of clients, specifically in the Telecommunications space (generally ~$10-15MM in revenue), in a global service delivery model. This leader spends a significant amount of their time overseeing the successful delivery of project work in their portfolio, coaching teams and proactively developing relationships with executives and key client stakeholders to offer their expertise and partnership. This position is primarily evaluated on delivery success, team feedback, client feedback, growth of key accounts, forecast accuracy, and profitability of their portfolio.

Responsibilities

Four key pillars of responsibilities :

• Building our Company

Partner with Global VP and other practice area leaders to determine best path for growth and management of accounts.

Builds client relationships across the executive ladder and regularly conducts quarterly business reviews (QBRs) and other meetings to understand feedback, communicate team progress, establish value propositions, and drive change.

Ensure contractual obligations are upheld.

Engages directly with teams to understand in-flight work, and uses end products where possible to drive performance as part of the team

Qualifications

Required Skills & Abilities

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That's why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You'll work hard here; however, we'll balance that with a culture that supports your growth and cares about your well-being. We're committed to creating an environment of inclusion - a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.

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What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :

USA Pay Range

160,000-$210,000 USD