Telecom Jobs in Birmingham, AL
Create a job alert for this search
Telecom • birmingham al
- Promoted
Account Manager
Momentum Telecom IncBirmingham, AL, US
Looking for IBOS - Come work with Excess Telecom!!!
TLC Creative Solutions IncBirmingham, AL, USAccount Manager
Momentum Telecom IncBirmingham, AL, US- Full-time
Job Description
Job Description
SUMMARY
The Account Manager (AM) serves as the customer advocate and is responsible for the overall satisfaction of the client in every aspect of their communication with Momentum. In this role you will be actively involved in the management, retention and growth of your base of assigned customers. Ultimately, the AM is the primary contact for the customer and is accountable for managing expectations and acting as an escalation point to facilitate problem resolution. The AM is required to consistently provide excellent customer service to accounts, consultatively ascertain client needs, and present client intelligence data within Momentum to ensure a high-quality customer experience.
A successful AM will be able to develop relationships with users, influencers and decision makers within each organization; have a deep understanding of the Momentum products and Unified Communications industry; and thrive in a fast-paced environment.
This position can be fully remote.
Responsibilities : Customer Retention
- Meets or exceeds assigned sales and retention objectives by maintaining and upselling the existing customer base
- Reviews customer requirements, designs presentations and negotiates contracts to provide recommended solutions
- Collaborates with internal resources (Support, Implementation, Billing, Engineering) to share information, coordinate sales and ensure end-to-end customer satisfaction
- Retain accounts through development of strong relationships with primary and secondary client stakeholders
- Professionally develop and present re-term pricing plans and obtain customer signed contract renewals
- Add to Existing / New Sales Opportunities
- Meets or exceeds assigned sales objectives by upselling the existing customer base
- Identify and pursue upselling opportunities through proactive monthly engagement with existing customer base
- Identify new sales opportunities and direct to the organization’s sales division
Customer Account Information Provider
Serves as the primary point-of-contact for communicating general account related information to include : explanation of licenses and services, contract questions, account audits, and general invoice questions
Escalation Point of Contact
As the client advocate, is available to facilitate problem resolution through efficient internal (organization) and external (client) communication relating to implementation, support, training and billing components
Support Marketing Activities
Supports marketing activities through promoting and reinforcing marketing campaigns; presents sales and marketing collateral; and by attending customer events and industry conferences
Qualifications :
Education Requirements :