Telecommunications technician Jobs in Phoenix, AZ

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB :

We are seeking a proactive and detail-oriented Commercial Telecommunications Systems Manager to oversee and optimize our telephony and phone systems. The ideal candidate will be responsible for planning and managing future improvements and optimization opportunities, ensuring high standards in call quality, and enhancing overall customer service performance.

WHAT YOU'LL BE DOING :

Telephony System Management :

• Oversee the daily operations of the company's telephony and phone systems including routing, scripting, troubleshooting and UAT processes.
• Provide leadership to local and offshore phone system support team.
• Conduct regular system audits to ensure optimal performance and compliance with industry standards.
• Lead cross functional collaboration between IT department and 3rd party vendors on daily operations, system enhancements and problem solving.

Optimization and Improvements :

Project Management :

Customer Service Enhancement :

Training and Support :

Reporting and Analysis :

EDUCATION AND QUALIFICATIONS :

Qualifications :

Strong technical knowledge of telephony systems and related technologies.

Preferred Qualifications :

Disclaimer : This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!