Customer Service Representative.Customer Service Representative.We are looking for a dynamic and friendly Customer Service Representative to join our team and help deliver exceptional service to ou...Show moreLast updated: 30+ days ago
Promoted
Concierge Services / Support Associate - Part Time - SouthPark Mall
Belk, Inc. & Belk eCommerce LLCCharlotte, NC, US
Part-time
At Belk we have a vision to reimagine the department store.As a Support Associate, you will provide outstanding customer service to each and every customer, displays a passion for retail and fashio...Show moreLast updated: 30+ days ago
Promoted
Account Associate Jobs - Hiring Immediately
MyJobResourceCharlotte, NC, United States
Full-time +1
We are currently looking for individuals to fulfill Part-Time and Full-Time Account Associate Jobs.No experience is required to apply for the position.
Training is provided through former experience...Show moreLast updated: 30+ days ago
Heavy Equipment Operator - Loader (Day Shift)
Zachry ConstructionCharlotte, NC, United States
Full-time
Extraordinary commitment runs deep at Zachry.Here, dedicated men and women have the opportunity to work on challenging projects alongside those who value innovation and support team efforts in all ...Show moreLast updated: 5 days ago
Promoted
Team Member
Jersey Mike's SubsCharlotte, NC, US
Part-time
We are currently looking for team members, full and part time positions are available.It is important to know a few things before submitting for an opportunity with us.
The only way we can build and...Show moreLast updated: 15 days ago
We are looking for a dynamic and friendly Customer Service Representative to join our team and help deliver exceptional service to our valued customers. In this role, you will be the first point of contact for customer inquiries and concerns, providing assistance and solutions to ensure a positive customer experience.
Key Responsibilities
Answer incoming calls and respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services, addressing customer needs and concerns promptly.
Assist customers with order placements, tracking shipments, and handling returns or exchanges.
Resolve issues and complaints in a professional and empathetic manner to enhance customer satisfaction.
Document customer interactions and feedback in the company database for future reference.
Collaborate with team members and other departments to ensure seamless service and effective problem resolution.
Skills, Knowledge and Expertise
High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
Proven experience in a customer service role or similar position.
Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
Strong problem-solving skills and the ability to handle challenging situations with composure.
Proficiency with customer service software, databases, and Microsoft Office Suite.
Ability to multitask and manage time effectively in a fast-paced environment.