Telephone triage nurse Jobs in Boulder, CO

Job Summary

The University of Colorado Boulder encourages applications for a Crisis/Triage Co-Responder Therapist! This position provides direct mental health and crisis related services to support the health and safety of the CU-Boulder community, its affiliates, and local community members. The Co-Responder team will be employees of Counseling and Psychiatric Services, embedded in the University of Colorado – Boulder Police Department (CUPD).
The Co-Responder is a specialized clinical position serving as the mental health consultant and liaison for CUPD both internally and with campus and community partners. The role will be paired with CUPD officers responding to mental health calls (both in person and via telehealth) to provide in-the-moment crisis assessments, disposition planning, and follow-up care coordination. This role may be deployed with CUPD officers as part of a mutual aid request from other area law enforcement agencies for mental health-related crises.
The position provides crisis care and afterhours consultation to CU students seeking care at CAPS as needed. The majority of this work will take place in the field, outside of a traditional office, as this position will be joining CUPD officers for mental health-related calls/situations. These environments could include going into student residence halls, graduate family apartments, academic buildings, sports stadiums, or other areas within the university and surrounding areas such as homes or businesses where CUPD officers may respond and conduct business during regular daily shifts. The co-responder team in partnership with CUPD primarily operates using a primary response model, meaning the role rides with an officer for the majority of their shift. On occasion, the co-responder clinician may be asked to transport themselves to join the officer on scene. A University vehicle may be available in these situations.
CU Boulder CAPS is a training clinic, and as such, this position may provide formal or informal supervision to staff in training including Post-Master's Social Work Fellows; Psychology Interns, Psychology Practicum Students and/or Psychology Post-Doc Fellows.
This position collaborates with other campus departments as needed for the treatment of CAPS students and ensures individual experiences, identities, and systemic factors are considered in all assessment, treatment referral, and training services provided. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.
Counseling and Psychiatric Services (CAPS) supports the well-being, mental health, and academic success of students by providing comprehensive clinical care, consultation, and outreach to the campus community. CAPS also offers outstanding training, preparing the next generation of mental health providers. Our team is multicultural and multidisciplinary, drawing from diverse professional backgrounds and theoretical approaches. As a department within the Division of Student Life, we work to create an affirming and welcoming environment where all identities and lived experiences are valued and where every student can thrive.

What Your Key Responsibilities Will Be

Face to Face/Direct Service

• Provide crisis intervention through in-person or telehealth crisis outreach, crisis de-escalation, and clinical assessments. Partner with CUPD commissioned police officers during mental health calls or welfare checks.
• Provide follow-up outreach to students contacted by CUPD and identified as needing mental health support/follow up.
• Partner with CUPD officers during regular shift duties and large events to provide early detection and resolution of emerging mental health situations.
• Facilitate involuntary hospitalizations and authorize mental health protocols, specifically M1 Holds, as needed for those who meet the criteria.
• Coordinate with mental health facilities and other agencies receiving students on an M1 to provide collateral information and coordination of care during the time that M1 is being initiated.
• Provide after-hours crisis care coordination to students who have presented at the end of the workday for CAPS, or for whom ProtoCall needs consultation.
• Provide appropriate resources, information, and referrals when CU Police Officers engage in situations involving substance use or abuse.

Administration

• Complete all needed paperwork and electronic medical record charting.
• Attend CAPS staff and team meetings and case consultation groups.
• Attend CUPD staff and team meetings to further coordination and service efforts.
• Review CUPD calls for service related to crisis situations or mental health incidents that occurred while not on duty for potential follow up.
• Have access to Criminal Justice Records when appropriate.
• Participate in Law Enforcement sensitive communications.
• Attend professional development training in both the mental health and the public safety domain (for example Crisis Intervention Team (CIT), Crisis Negotiations and CPI course work).

Crisis Care Coordination

• Provide mental health consultation with CUPD officers regarding encounters with individuals during their shifts.
• Provide consultation with CAPS crisis/triage team following crisis encounters to support adequate follow up and outreach.
• As appropriate, provide post-crisis/post-hospitalization follow-up to ensure clients are linked to services.
• Liaise with campus departments on student crisis situations and work collaboratively to provide support to students recently hospitalized.
• Be a Crisis Team or Critical Incident Team member for CU and the surrounding community, as needed.

Collaboration/Outreach

• Provide formal mental health trainings for CUPD staff to increase confidence, awareness and effectiveness in dealing with mental health crisis situations.
• Develop relationships with community mental health co-responders to increase collaboration and partnership with neighboring law enforcement agencies.
• Together with CUPD, provide community engagement to the CU campus community to continue to increase awareness of CAPS’ role on campus and collaborate with CUPD.
• Consult on campus-wide messaging in conjunction with CUPD and CU.
• Serve as a CUPD Liaison and subject matter expert in mental health matters for partners.

What You Should Know

This position has the ability to work in a hybrid work modality.Hours to be determined and may be outside of CAPS regular business hours, based on Police Dept's needs. Will occasionally be asked to work outside of standard work hours, e.g. providing services at large community events or during crises on-campus. The work is performed in both an office environment and throughout campus and its adjacent areas.The work includes adversarial conditions, to include, but not limited to: crises related to mental health, substance use, and active crime scenes. Because of the variation in work duties, the position requires the physical ability to fully accompany officers responding to a dynamic scene, with or without reasonable accommodation.This posting may fill more than one vacancy.

What We Can Offer

The salary range for this position is $82,582.50 - $100,000 and will be based on years of independent licensure as an LCSW, LPC or LMFT. Onboarding assistance is available within Student Life division guidelines.

Benefits

At the , we are committed to supporting the holistic health and well-being of our employees. Our comprehensive includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the program.

Be Statements

Be authentic. Be supportive. Be Boulder.

What We Require

• Completion of a master’s degree in a mental health field.
• Licensed as an LCSW, LPC or LMFT in the state of Colorado by the date of hire.
• Experience with a range of clinical issues, ranging from developmental issues to more serious psychopathology.
• 2 years of experience providing crisis intervention and assessment, preferably in field settings, with at least 1 year of experience working with law enforcement.
• Experience with electronic medical record-keeping and documentation.
• Possess a valid driver’s license with no restrictions.
• Ability to pass a Division of Public Safety pre-hire background investigation including personal history questionnaires, employment and reference checks (for past 10 years), fingerprinting and criminal history checks, psychological suitability assessments, and drug screen.
• Ability to pass Colorado’s Criminal Justice Information Services (CJIS) training and maintain annual requirements.

What You Will Need

• Knowledge of legal and ethical guidelines and standards in crisis mental health, assessment, and involuntary hospitalization processes.
• Ability to stay calm and de-escalate individuals in mental health crisis or in intensified situations.
• Able to work independently and to manage crisis in novel and unexpected situations and settings.
• Ability to work extended periods of time in variable indoor and outdoor conditions.
• Willingness to work as needed, including nights, weekends, or holidays.
• Willingness to partner with other people in a wide variety of workspaces, vehicles and external areas, including jail settings.
• Ability to make impactful, independent decisions without direct supervisory oversight.
• Able to wear personal protective equipment for extended periods of time (for example: soft body armor).
• Able to complete and maintain 1st Aid, CPR, Narcan, and tourniquet training and professional trainings in personal defense required of CAPS clinicians.
• Alertness to the environment for safety measures.
• Demonstrated ability to collaborate with multiple entities, especially with law enforcement.
• Good written and oral communication skills.
• Strong digital literacy skills.

What We Would Like You to Have

• 10 years of clinical experience.
• Training in nonviolent crisis de-escalation techniques.
• Training in threat assessments.
• Experience conducting sessions in Spanish, Mandarin, or Arabic.
• Interest and experience providing clinical services and outreach programming to students representing diverse socio-economic, racial/ethnic, international, and LGBTQ+ identities.