Telephone triage nurse Jobs in Des Moines, IA
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Telephone triage nurse • des moines ia
Last updated: 1 day ago
Lightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years.Using a combination of shared and private / dedicated platforms, Lightedge has been successfu...Show moreLast updated: 30+ days ago
Full-Time | $30–$38 / hour | Monday–Friday | 8 : 00am–4 : 30pm |.Location : West Des Moines, IA 50266.About Central States Pain Clinic.
At Central States Pain Clinic (CSP), we provide advanced intervention...Show moreLast updated: 1 day ago
Sells services and products by telephone on behalf of clients to achieve client goals and in a manner directed by supervisor or manager.
Sell services and products to achieve client goals; includes ...Show moreLast updated: 30+ days ago
Maximus is currently hiring for an Admin 1 - Triage to join our QIC Part C team.The Admin is responsible for verifying information, requesting missing or incomplete information, and assigning appea...Show moreLast updated: 3 days ago
Triage Staffing is seeking a travel nurse RN Pediatrics for a travel nursing job in Johnston, Iowa.Job Description & Requirements.
Travel Nursing : Pediatrics Johnston.Shift Details : 12H Nights (6 : ...Show moreLast updated: 2 days ago
Nurse First is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Des Moines, Iowa.Job Description & Requirements.
Pay package is based on 12 hour shifts and 36 hours per week ...Show moreLast updated: 30+ days ago
DaVita is seeking a nurse who is looking to give life in an outpatient dialysis center.You can make an exceptional difference in the lives of our patients and their families dealing with end-stage ...Show moreLast updated: 22 days ago
Leadership Opportunity In Maternal And Newborn Care.Step into a leadership role where your expertise shapes the future of maternal and newborn care.
At Iowa Methodist Medical Center, our Maternity U...Show moreLast updated: 4 days ago
Lightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years.Using a combination of shared and private / dedicated platforms, Lightedge has been successfu...Show moreLast updated: 30+ days ago
With Wanderly you can chat and apply to any agency with Wanderly’s Universal Application, below are the details of this.Travel Operating Room (OR) Registered Nurse : Des Moines, IA.Travel Nurse Sal...Show moreLast updated: 30+ days ago
Registered Nurse (RN) Opportunity- Full-Time (7a-7p or 7p-7a) -Up to $18,000 Sign on Bonus!.We provide compassionate inpatient and outpatient care for individuals of all ages who struggle with a be...Show moreLast updated: 11 days ago
Full-Time | $30-$38 / hour | Monday-Friday | 8 : 00am-4 : 30pm |.Location : West Des Moines, IA 50266.About Central States Pain Clinic.
At Central States Pain Clinic (CSP), we provide advanced intervention...Show moreLast updated: 11 days ago
Description & Requirements Maximus is currently hiring for an Admin 1 - Triage to join our QIC Part C team.The Admin is responsible for verifying information, requesting missing or incomplet...Show moreLast updated: 6 days ago
A career at MercyOne Clive Rehabilitation Hospital, a 50-bed state-of-the-art, inpatient acute rehabilitation hospital operated jointly with Lifepoint Health and Mercy, is more than a job.It’s a ch...Show moreLast updated: 30+ days ago
As a PRN Staff Nurse, you will have the opportunity to make a difference in the lives of Iowa kids and their families.Fulfilling a critical need to support children and adolescents ages 10-17 years...Show moreLast updated: 11 days ago
Monday-Friday 7 : 45AM-5 : 15PM (one day off during week depending on staffing).At UnityPoint Health, you matter.We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Health...Show moreLast updated: 30+ days ago
Lead with Heart and Enjoy Autonomy - Your Journey as a Nurse Practitioner Awaits in Beautiful Des Moines.In the realm of healthcare, the impact you have reaches far beyond the charts and statistics...Show moreLast updated: 11 days ago
Travel Rehab : Physical Therapy Spirit Lake, IA.Location : Spirit Lake, IA.Shift Details : 8H Days (12 : 00 AM-12 : 00 PM).
Length : 13 WEEKS 13 weeks.Apply for specific facility details.Show moreLast updated: 8 days ago
Many nurses find the joy of serving others to be incredibly rewarding.This is especially true in the Navy Nurse Corps.When you work to improve the lives of others, you can vastly improve your own a...Show moreLast updated: 30+ days ago
- Promoted
Manager of Triage & Support
LightedgeDes Moines, IA, USFull-time
- Promoted
Registered Nurse
PainPoint HealthDes Moines, IA, United StatesFull-time
Telephone Sales Representative
MarketlinkDes Moines, IA, United StatesFull-time +1
- Promoted
Admin 1 - Triage
MAXIMUSDes Moines, IA, United StatesFull-time
- Promoted
Travel Pediatric LTAC Registered Nurse - $1,892 per week
Triage StaffingJohnston, IA, United StatesFull-time
- Promoted
Travel Nurse RN - Labor and Delivery - $2,521 per week
Nurse FirstDes Moines, IA, USAFull-time
Registered Nurse
DaVitaWest Des Moines, IA, United StatesFull-time
- Promoted
Nurse Supervisor
Iowa StaffingDes Moines, IA, USFull-time
Manager of Triage & Support
LightEdge Solutions IncDes Moines, IowaFull-time
Operating Room (OR) RN - $ 2,556 / week
TriageDes Moines, IA, United StatesFull-time
- Promoted
Registered Nurse
UHSClive, IA, United StatesFull-time
- Promoted
Registered Nurse
PainPointDes Moines, IA, United StatesFull-time
Admin 1 - Triage
MaximusDes Moines, USFull-time
- Promoted
Charge Nurse Registered Nurse (RN)
LifePoint HealthClive, IA, USATemporary
- Promoted
Nurse - PRN
Orchard PlaceDes Moines, IA, United StatesFull-time
- Promoted
Specialty Nurse
UnityPoint HealthWest Des Moines, IA, United StatesFull-time
- Promoted
Advanced Practice Nurse / Nurse Practitioner
MLee Healthcare Staffing and Recruiting, IncWest Des Moines, IA, United StatesFull-time
- Promoted
Travel Physical Therapist (PT) - $2,000 per week in Spirit Lake, IA
Triage Staffing LLCDes Moines, Iowa, USFull-time
- Promoted
Registered Nurse
US NavyDes Moines, IA, USFull-time +1
- cyber security (from $ 122,550 to $ 231,050 year)
- vice president (from $ 133,435 to $ 222,931 year)
- principal engineer (from $ 131,250 to $ 222,200 year)
- property management (from $ 97,022 to $ 222,200 year)
- research engineer (from $ 154,300 to $ 222,200 year)
- software engineering manager (from $ 151,500 to $ 222,020 year)
- technical product manager (from $ 125,152 to $ 219,400 year)
- director of engineering (from $ 124,341 to $ 219,000 year)
- data science (from $ 125,850 to $ 213,050 year)
- vp of engineering (from $ 185,000 to $ 211,000 year)
The average salary range is between $ 54,600 and $ 121,049 year , with the average salary hovering around $ 79,824 year .
Manager of Triage & Support
LightedgeDes Moines, IA, US30+ days ago
Job type
- Full-time
Job descriptionAct as on-call Incident Manager during Major Incidents, providing real-time coordination, communication, and leadership. Serve as Problem Manager post-major incident to drive Root Cause Analysis (RCA), documentation, and follow-up actions. Oversee triage processes to ensure incidents, cases, and requests are handled efficiently and within SLA targets. Lead and support participation in Product, Support, and internal cross-department Lightedge projects that impact support operations. Ensure support SLA adherence. Develop, maintain, and optimize ServiceNow Analytics, Dashboards, and Lists to measure performance, workload, and SLA compliance. Maintain ServiceNow Knowledge Articles as acting librarian for the Operations Support Knowledge Base (KB), ensuring all support levels adhere to KCS (Knowledge-Centered Service) principles. Ensure that all Incidents, Cases, and Requests are properly categorized and documented within ServiceNow. Partner with Platform Engineering, Security, Public Cloud, and IT teams to resolve complex customer issues and identify systemic improvements. Drive the adoption of ITIL best practices across triage, incident, and problem management functions. Identify and implement process and workflow improvements to enhance efficiency, knowledge sharing, and customer satisfaction. Continually drive Alerting improvements with Triage, Monitoring, and Automation teams. 5+ years of progressive experience in Technical Support, Service Desk, NOC, or Infrastructure Operations, including 2+ years in a management role. Proven experience leading 24x7 support teams or shifts in a Managed Services Provider (MSP) or Cloud / Infrastructure environment. Strong understanding of : ServiceNow Cases, Requests / Service Catalog Requests, Incidents, and Changes; CSDM / CMDB model including Configuration Items (CIs), Assets, and Relationships; Demonstrated ability to manage major incidents and perform detailed root cause and trend analyses. Exceptional communication, problem-solving, and leadership skills. Familiarity with ITIL, KCS, and continuous improvement methodologies. Intermediate knowledge supporting some or all of the following areas : ServiceNow : ITSM, ITOM, CSM, and SOW; Server Operating Systems : IBM i, Windows, Unix, and / or Linux; IBM Operations : Scheduled jobs and automation tasks; Virtualization Technologies : VMware, Nutanix AHV, or Hyper-V; Server Hardware Platforms : Dell, HPE, Lenovo, etc.; LAN / WAN Networks : Cisco, Juniper, Arista, etc.; Firewalls and Security : Palo Alto, Fortigate, Cisco ASA, etc.; Web Services : Apache, IIS, and related components; Databases : MySQL, Microsoft SQL Server, MongoDB, etc.; VPN Technologies : IPSEC and SSL VPN; Load Balancers : F5, NSX, and comparable solutions. SLA compliance rates for Incident and Request response / resolution Major Incident recovery time and post-incident RCA completion Knowledge article quality and usage metrics (KCS adherence) Support staff engagement, training completion, and performance improvement ServiceNow dashboard accuracy and operational visibility
Manager of Triage & Support
Lightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private / dedicated platforms, Lightedge has been successful in offering businesses alternatives that streamline operations, improve reliability, and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change daily, then Lightedge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
The primary responsibility of the Triage & Support Manager is to lead the Support teams to ensure that every customer interaction is upholding Lightedge's customer-centric culture. They will also drive performance improvement through data analysis, process design, coaching, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
Must be flexible in working nights and weekends as needed, as well as maintaining an on-call schedule. This position reports to the Director of Operational Excellence.
If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!
Leadership & Team Management
- Manage and develop a team of 24x7 Support Supervisors, Support Engineers, Premier Support Engineers, Support Technicians, Triage Technicians, and Shift Supervisors staffed for both day and night coverage.
- Lead regular stand-up and tactical meetings to review priorities, open incidents / escalations, and operational performance.
- Conduct weekly 1 : 1 meetings with direct reports and skip-level meetings as needed to ensure communication and alignment.
- Create, maintain, and post shift schedules ensuring adequate coverage across all time zones and platforms.
- Collaborate with the Lightedge Training Team to maintain a robust and evolving training program for Support and Triage staff.
- Be a decision maker for Operations Support.
Operational Oversight
ServiceNow Administration & Analytics
Collaboration & Process Improvement
Qualifications
Technical Experience
Performance Metrics