Telephone triage nurse Jobs in Norfolk, VA

Summary

• GENERAL SUMMARY The Centralized Nurse Triage - RN is responsible for performing successful telephone assessment of a pediatric patient’s condition using established guidelines / protocols within the scope of practice and under the clinical guidance / supervision of the Medical Director / Physician. Reports to designated manager.
• ESSENTIAL DUTIES AND RESPONSIBILITIES Performs successful telephone assessment of a pediatric patient’s condition using established guidelines / protocols and within the scope of practice. Efficiently takes an accurate history, including pertinent medical history such as chronic medical conditions, current medication, past hospitalizations and surgeries, and medication allergies. Determines chief complaint and provides appropriate disposition; provides pertinent advice and education. Provides reassurance and direction to the caller. Provides appropriate teaching and reinforcement of home care advice. Completes necessary follow up as needed per policy. Follows laws, policies, and regulatory requirements governing healthcare services and practices. Performs other duties as assigned.
• LICENSES AND / OR CERTIFICATIONS Current Virginia state license as a Registered Nurse or Registered Nurse holding a valid Compact State license required. CPR Training required and / or must be obtained within 45 days of hire.
• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Professional knowledge of nursing theory and practice at a level normally acquired through the completion of an accredited School of Nursing. One to two years of clinical experience required. Medical office or ED experience preferred. Pediatric experience preferred. Professional knowledge of nursing theory and practice. Knowledge of telephone-based clinical assessment techniques and telephone triage protocols. Ability to effectively gather and exchange information in both oral and written communications to coordinate services and multiple schedules based on physician preferences and guidelines. Proficient computer and data entry skills required. Ability to utilize scheduling software (e.g. EPIC) and maintain updated schedules. Superior time management and organization skills. Basic computer knowledge, comfortable with different programs, private home office with adequate cable modem / broadband access required. Ability to work flexible shifts. Ability to travel. Submission and approval of Telecommuting request form required for designated telecommuting departments.
• WORKING CONDITIONS Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.
• PHYSICAL REQUIREMENTS Click here to view physical requirements.