Ticketing agent Jobs in Boise id

A company is looking for a Support Agent to provide technical support to customers in a remote setting.Key ResponsibilitiesProvide timely and accurate responses to client inquiries via phone, email, and chatManage case workload and enter all correspondence into the case management systemCreate and manage an internal knowledge base including FAQs and troubleshooting tipsRequired QualificationsAssociate / Bachelor's degree or equivalent experience required2-3 years of experience in a client-facing support role2-3 years of experience with web-based applicationsWorking knowledge of incident tracking softwareAbility to learn quickly and adapt to change