Title insurance Jobs in Pasadena, CA

We are seeking a detail-oriented and customer-focused

Customer Service Representative

to support clients within the title insurance, escrow, or real estate environment. This role serves as a key point of contact for customers, providing accurate information, timely assistance, and administrative support while ensuring compliance with company policies and industry regulations.

Key Responsibilities

Serve as the primary point of contact for customers via phone, email, and in person, delivering professional and responsive service

Assist clients with inquiries related to title, escrow, or real estate transactions, ensuring accuracy and clarity

Process and manage customer requests, documentation, and transaction updates in a timely manner

Coordinate with internal teams, escrow officers, title officers, and external partners to resolve issues and support transaction flow

Maintain accurate records, files, and correspondence using internal systems and Microsoft Office tools

Ensure compliance with company procedures, confidentiality standards, and applicable regulations

Identify and escalate issues as needed to ensure customer satisfaction and timely resolution

Support administrative tasks and reporting as required to maintain operational efficiency

Required Qualifications

Previous experience in

title insurance, escrow, or real estate

strongly preferred

Strong verbal and written communication skills with a customer-service mindset

Proficiency in

Microsoft Office

(Outlook, Word, Excel)

High attention to detail and strong organizational skills

Ability to manage multiple priorities in a fast-paced environment

Professional demeanor and commitment to confidentiality and accuracy

Preferred Skills & Attributes

Proven ability to build positive relationships with clients and colleagues

Strong problem-solving skills and ability to work independently and collaboratively

Reliable, punctual, and adaptable with a willingness to learn

Experience working with transaction-based documentation or regulated environments

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.