Title processor Jobs in Indianapolis, IN

IAA, an RB Global, Inc. company is seeking a Title Procurement Manager to join our team. This position can be located anywhere in the United States. Occasional travel to a local facility is required.

Responsibilities include (but are not limited to the following) :

• Directly responsible for the general operations and overall performance of multiple departments under the IAA Title Procurement unit
• Directly responsible for a team of employees comprised of customer service representatives, file handlers, and department supervisors as needed to maintain an appropriate span of control
• Will perform hiring, progressive discipline and termination activities
• Responsible for various aspects of their assigned department, including generation and monitoring of reports, evaluation and reaction to reporting data, and scheduling and conducting required meetings
• Responsible for monitoring the performance of business units and implementing appropriate changes to ensure that targets are achieved. Changes may include but are not limited to recommending staffing levels, coaching existing staff, determining revised business processes, and identifying then specifying business system modifications
• Will manage and oversee, from a business unit perspective, the implementation and maintenance of business systems including but not limited to contact center software, workflow management systems, business intelligence systems, and customer relationship management systems
• Will have face-to-face contact with customers both at IAA locations and at customer locations. Interactions may include customer training, operational performance reviews, issue resolution
• Will develop and implement business processes and workflows to accommodate customer requirements
• Will be responsible for any IAA facility within scope of responsibility. This will include identification and coordination of maintenance and ensuring that facilities are safe environments for employees

Job Requirements :

Preferred Requirements and Skills :

In return for your excellent skills and abilities, we offer a benefits package including : health insurance, 401K, STD / LTD, Life Insurance / AD&D, paid holidays and vacations.

About IAA, an RB Global, Inc. company :

IAA, an RB Global, Inc. company (NYSE : RBA) and (TSX : RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities