Seasonal Santaland Train Usher, Herald Square - Full Time
Macy'sNew York, NY, United States
6 hours ago
Job type
Full-time
Job description
Overview :
The Train Station Usher is an ambassador of Macys charged with helping to spread cheer and goodwill among our Santaland guests. As an Usher, you will be responsible for assisting guests with checking in for their Santaland reservation. You will also be tasked with maintaining the flow of guests passing through the queue line area while keeping a positive, cheery demeanor and helping spread holiday cheer,
Essential Functions :
Maintaining crowd control
Checking in guests using our computerized reservation system
Assisting guest with making reservations
Fielding customer questions and concerns
Communicating with other Usher team members on guest flow throughout the queue area
Policing exhibit against damages, littering, and shoplifting
Communicating problems to managers and security
Regular, dependable attendance & punctuality
Always maintain a cheerful, upbeat demeanor while on stage in front of guests
Providing certain work attire pieces while wearing additional company provided uniform / costume pieces.
Qualifications
Education / Experience :
Crowd control experience with both adults and children required
Customer service experience required
Performer experience preferred
Communication Skills :
Knowledge of a second language helpful
Strong interpersonal and communication skills
Mathematical Skills :
Basic math functions such as addition, subtraction, multiplication and division
Reasoning Ability :
Must have the ability to work independently with minimal supervision
Must be able to multitask in a fast paced environment
Present a professional image consistent with Macy's brand values
Physical Demands :
Prolonged standing or sitting may be required
Other Skills :
Effective communicator
Leadership
Customer Service
Punctuality
Cheerful and enthusiastic disposition
Ability to engage and entertain children
Must be comfortable working in crowded areas and confined spaces
Work Hours :
Flexible with scheduling and available to work retail hours which may include day, evening, weekends and / or holidays
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.