Trainer Jobs in San Francisco, CA

Job Summary

The Trainer position will be responsible for all training across the multiple departments to include new hire training, system build training, and continuous refresher training. They will be responsible for maintaining training manuals and all training materials. They will be responsible for all testing throughout training and refresher training. This person will be responsible for coordinating all new procedure rollouts and documentation. They will also coordinate all quality assurance measures.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.

• New Hire Training :  Train all new hires on all procedures for the multiple departments encompassed at given Mobility Operations project. This will include all system, inbound call customer service, Transit Agencies, Locations,
• Refresher Training :  Provide on-going training on all new procedures along all departments. Provide individual training to staff on areas where improvement is needed. Work directly with Training Manager / Operations Manager / Supervisors to indicate areas of improvement for all staff.
• Training Material :  Maintain detailed and up to date training manuals. Update SOP when necessary to reflect all process changes.
• Knowledge Database :  Update internal knowledge database to reflect most recent procedures.
• Training Program :  Must continually reassess training procedures and evaluate effectiveness of training program with the Training Manager.

Trainer Requirements :

Performance Criteria :

Supervisory Responsibilities :

This position has no supervisory responsibilities.

Physical Demand

Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking and standing; frequent hand / eye coordination to operate computer keyboard and office equipment; vision for reading, recording and interpreting information; frequent speech communication, hearing and listening to maintain communication; daily use of computer keyboard, standard office equipment and telephone.