Training Jobs in San Francisco, CA

Job Description

Job Description

Description :

Reporting to the Director of Training and Development, the Field Training Coordinator is responsible for implementation, assessment, reporting, supporting, and troubleshooting all store hourly employee training and development programs. Supporting the new store opening process takes priority over all other responsibilities and becomes the primary focus when a new store is launched.

About Us

Starbird is a Bay Area born company and the nation’s first super-premium fast-food concept. Starbird is blazing trails in the fast-food industry by challenging industry conventions and serving feel good crispy chicken. While on a relentless pursuit of deliciousness, Starbird creates food people can feel good about eating. All the food is fresh, scratch-made, created with trustworthy ingredients and served by passionate team members. Starbird makes accessing their five-star flavor easy with an omni-channel technology experience and seamless online and in-store ordering. Starbird’s hospitality mission is to create a positive, memorable experience and connection with every single guest. Our service standards match our food, super-premium. We are growing rapidly, and we’ll be adding additional locations in both the Bay Area and Southern California this year. To help fuel this growth, we are looking for amazing people who have the passion for the work we do here and to join our movement.

Our Culture

Our team members are the lifeblood of our organization. We select team members that exhibit our company values and have a positive attitude and disposition. We believe in promoting from within our organization and helping our employees to build their skills. To encourage self-growth within our organization, Starbird provides an educational enrichment program and a language learning program for all our employees. Whereas many companies give generously to worthy community-focused organizations, we focus our philanthropic efforts on the development and futures of all our beloved team members.

Requirements :

Duties and Responsibilities

• Support new store opening process from the pre-planning stages through the post-opening support period
• Manage Certified Trainer Program
• Assist with keeping all store operations training materials up to date
• Subject Matter Expert (SME) for all operational procedures in restaurants including prep and cooking procedures, food safety guidelines, shift management process, guest experience steps of services, speed & accuracy of service; POS operations; supporting software including skill development software (LMS); inventory management tools; labor and scheduling tools; guest feedback; guest reward applications; etc
• Assist with Certified Training Store Program
• Supports company rollouts of new product and service launches, LTO’s, etc
• Regularly provides feedback on training effectiveness and makes recommendations for improvement of program delivery
• Assist with New Manager Training Program
• Assist with Career Path Program
• At the request of and under the direction of District Managers, assist with the following :
• Audit restaurant line checks
• Audit restaurant prep lists and order guides – par review
• Support improvement of persistent negative guest review feedback
• Analyze all health inspections & work with GM’s on corrective action plan if needed
• Perform build re-certifications with all Leads, Supervisors, RMs, and GM’s
• Work with culinary team and ops on all LTO’s
• Perform routine QA assessments as directed

Qualifications

Competencies