Travel agent Jobs in Scottsdale az

Job Description

Job Description

About PrePass

PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.

Position Description

The Disputes Agent will join our Disputes Management team and will handle toll exceptions and all incoming customer disputes. Reporting to the Toll Disputes Supervisor, the successful candidate will be responsible for data entry, investigating, and processing of inbound disputes from customers. The ideal candidate will have a keen interest in analyzing and processing of information and be motivated to do the best for our customers. This is a Phoenix-based hybrid position that requires a physical presence in our downtown office and will work a combination of the week remotely.

Key Responsibilities

• Assist in the process of investigating tolling exceptions and identifying reasons for it and categorize for billing.
• Manual or system-assisted data entry of disputes information and researching transactions based on established criteria.
• Perform extensive research and analysis using agency websites and customer communication follow-ups.
• Analyze transactions from various data sources to identify anomalies and establish potential patterns.
• Involvement with performing various processes and procedures as related to disputes and agency reporting.
• Actively communicate with customers and agency representatives to manage expectations and resolve conflicts.
• Other tasks as assigned by the team leadership.

Requirements

Qualifications

Benefits

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