Travel coordinator Jobs in Cary, NC

Summary

National Power, LLC is seeking a Service Coordinator to join our growing team! Under the general direction of and reporting to the Service Coordinator Supervisor, The Service Coordinator is primarily responsible for scheduling and dispatching workers, work crews, equipment, and service vehicles for installation, service, or emergency repairs rendered outside the place of business.

Essential Duties and Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned.

• Schedules and dispatches workers, work crews, equipment, and service vehicles to appropriate locations according to customer requests, specifications, and needs, using email and telephone.
• Confer with customers to address questions, problems, and requests for service or equipment. Escalate to Service Operations or Field Service Manager as necessary.
• Monitors personnel or equipment locations and utilization to coordinate service and schedules.
• Receives or prepares work orders using Microsoft Dynamics 365 software.
• Complies data on work performed and creates invoices to send to customers.
• Ensures customers receive invoices in a timely manner.
• Relays work orders, messages, and information to or from work crews, supervisors, and field inspectors using email and telephone.
• Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Prepares daily work and run schedules.
• Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications and communicates job requirements to field personnel.
• Tracks open tickets to ensure timely completion and communicates status to customer.
• Arranges for necessary repairs to restore service and schedules these repairs.
• Conduct and participate in department meetings as necessary.
• Communicate process improvement opportunities.
• Point of contact working with internal and external customers to resolve issues timely and professionally.

Education / Experience / Skills

Compensation and Benefits :

Physical Demands

Additional Info

Equal Opportunity Employer :

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.