Trucker Jobs in New york ny

The transportation and logistics industry is at a major inflection point; brokers, carriers, and shippers alike are undergoing a massive digital transformation. At Trucker Tools, we are on a mission to empower freight brokers and carriers by enabling them to find, book, and track freight with efficiency and build enduring relationships to grow their businesses.

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

We are an integrated SaaS platform that automates freight broker workflow, including tracking, digital booking, and carrier sourcing. Our mobile app improves the lives of truck drivers by helping them book loads and find the best fuel prices, parking and routes, all in a single app.

Job Description :

Join one of the industry leaders in transportation and logistics and help shape the future of freight! We’re seeking an exceptional Customer Support Specialist to join our team and make a meaningful impact from day one.

As a Customer Support Specialist, you will take full ownership of our support queue, collaborating closely with the Account Management team to deliver outstanding customer satisfaction. We’re looking for someone who truly LOVES working with customers and is dedicated to meeting their needs.

This role offers significant growth potential for a candidate eager to broaden their skill set. The ideal candidate has experience in a metrics-driven support environment and is excited to bring their expertise to our fast-scaling freight tech landscape.

What You'll Do :

• Maintain a customer satisfaction rating of 90%+ on all support ticket responses
• Handle inbound customer support calls
• Escalate tickets to the engineering team when issues cannot be resolved by support
• Provide data and recommendations to Account Management for ongoing customer training and to Product for potential feature improvements
• Optimize support queue processes to ensure timely ticket resolution
• Update support and user manuals as needed
• Become proficient in our app on both iPhone and Android devices
• Execute tasks in Retool, such as password changes, MC number updates, and email unsubscriptions
• Identify and communicate potential system or server issues to the technical team
• Gather and forward leads to Sales from inbound calls and emails

Basic Qualifications :

Other Information :

Trucker Tools is Committed to Equality :

Trucker Tools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

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