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User experience Jobs in Baltimore, MD

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User experience • baltimore md

Last updated: 2 days ago

Guest Experience Lead

McDonald'sBaltimore, MD, United States
$16.25 hourly
Full-time

We are seeking a highly motivated and experienced Customer Experience Lead to join our team.As the Customer Experience Lead, you will be responsible for creating and implementing strategies to impr... Show more

Member Experience Specialist

Orangetheory - Franchise #0374Baltimore, MD, US
$19.00 hourly
Full-time

Our heartbeat is to deliver proven fitness results for a healthier world.General Purpose of the Position.As a Member Experience Specialist, you will be responsible for supporting the studio in all ... Show more

Remote Work – No Experience

OCPALansdowne, Maryland, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Work – No Experience

OCPAWoodlawn, Maryland, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Work – No Experience

OCPAParkville, Maryland, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Senior Experience Strategist (Hybrid)

M&T BankBaltimore, MD, United States
$85,800.00 yearly
Full-time

As a Senior Service Designer on the M&T Experience Design & Innovation team, you will lead the design of service and touchpoint experiences within the Commercial Bank.Lead team members dedicated to... Show more

End User Engineer (Application Packaging/SCCM/Intune)

TRIGYN TECHNOLOGIES, INC.Baltimore, MD, US
Full-time +1

Trigyn's direct client has a contract to hire opportunity (Temp to Perm full time) for an End User Engineer in Baltimore, MD (HYBRID).The particulars of the position are as follows.NOTE- Client req... Show more

 • Promoted

Pandora Representative, Customer Experience

PandoraGlen Burnie, Maryland, United States
$21.00 hourly
Full-time

Customer Experience Escalations Representative, Pandora NAM.Do you enjoy providing world-class customer service? Do you have a proven track record of solving complex service problems? Would you lik... Show more

Senior User Experience Researcher (Hybrid)

M&T BankBaltimore, MD
$113,300.00 yearly
Full-time

We are seeking a proactive Senior UX Researcher to shape customer- and banker-facing experiences.This person will deliver actionable research that influences business decisions, drives innovation, ... Show more

Freight Broker Agent - Experience Required

Logistic Dynamics Inc.Baltimore, MD, US
Full-time

Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based... Show more

 • Promoted

Guest Experience Supervisor

Four Seasons Hotels LimitedBaltimore, MD, United States
Full-time

Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ... Show more

Remote Work – No Experience

OCPAFerndale, Maryland, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Senior Infrastructure and End User Technology Operate support Consultant - Non Voice

DeloitteBaltimore, US
Full-time

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Senior Infrastructure and End User Technology Operate support (Non Voice... Show more

Visitor Experience Lead

Stanley Black & DeckerTowson, MD, United States
$62,200.00 yearly
Full-time

Visitor Experience Lead - Onsite.Come build something that matters.It takes great people to achieve greatness.People with a sense of purpose and integrity.People with a relentless pursuit of excell... Show more

Team Member Experience Coordinator

FearlessBaltimore, MD, United States
$25.19 hourly
Full-time

Team Member Experience Coordinator.The Team Member Experience Coordinator serves as the central driver of community, connection, and team member experience at Fearless.This role blends internal cul... Show more

26-2287: User Experience/ Service Designer - Baltimore, MD

Navitas Business ConsultingBaltimore, MD, US
$65,000.00 yearly
Full-time
Quick Apply

Clearance: N/A Location: Baltimore, MD Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as truste... Show more

Remote Work – No Experience

OCPABrooklyn Park, Maryland, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Director Patient Experience

University of Maryland Medical CenterBaltimore, MD, United States
Full-time

Responsible for developing and executing strategies that enhance the patient and family experience across the University of Maryland Medical Center's Downtown and Midtown campuses.Oversee key opera... Show more

Guest Experience Supervisor

Four Seasons HotelsBaltimore, MD, United States
Full-time

Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ... Show more

Customer Experience Coordinator

MarshallsRosedale, Maryland, 21237
Full-time

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your... Show more

People also ask
Guest Experience Lead

Guest Experience Lead

McDonald'sBaltimore, MD, United States
30+ days ago
Salary
$16.25 hourly
Job type
  • Full-time
Job description

Customer Experience Lead

We are seeking a highly motivated and experienced Customer Experience Lead to join our team. As the Customer Experience Lead, you will be responsible for creating and implementing strategies to improve the overall customer experience and satisfaction. You will lead a team of customer service representatives and work closely with cross-functional teams to ensure customer satisfaction is at the forefront of our business.

Responsibilities:

  • Develop and execute customer experience strategies to improve overall satisfaction and loyalty
  • Analyze customer feedback and behavior to identify areas for improvement and implement solutions
  • Collaborate with cross-functional teams to ensure customer feedback is integrated into product development and marketing strategies
  • Monitor customer service performance metrics and provide regular reports to senior management
  • Develop and lead training programs to ensure the customer service team is knowledgeable and well-equipped to handle customer inquiries and issues

Requirements:

  • Excellent communication skills, both verbal and written
  • Analytical and problem-solving skills with the ability to identify and implement solutions
  • Ability to work collaboratively with cross-functional teams
  • Ability to work flexible hours including weekends and holidays

If you are a highly motivated individual with a passion for creating exceptional customer experiences, we encourage you to apply for this exciting opportunity.