We’re Squeeze, a feel-good company, from the Founders of Drybar.A bit about us : Squeeze was designed to modernize the massage experience.
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We’re Squeeze, a feel-good company, from the Founders of Drybar.
A bit about us : Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!
BENEFITS & PERKS
100% work from home
Flexible schedules as well as full-time status at 32 hours per week
Paid sick leave
Health benefits and 1-week paid vacation for our employees who work just 32 hours or more
Nurturing supportive environment no matter where you're at in your career
Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)
ABOUT YOU
You are experienced in resolving guest issues via email for high-volume B2C technology businesses
You are technically proficient, a self-starter, and adaptive to change
You're curious and confident. You have experience prioritizing multiple tasks in a fast paced environment.
You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you
You radiate positivity and inspire trust through teamwork
Words that describe you include : creative, energetic, and detail-oriented
You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills
Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future
You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle
You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze
YOUR RESPONSIBILITIES AT SQUEEZE
Respond to guest via email, phone, and SMS
Leverage internal tools to support our Operating Partners and their teams via Slack
Expert at all things app-related! The Squeeze experience is completely digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, and more.
Serve as the liaison that connects guest feedback with internal teams such as Shop Management and the Support Team
Demonstrate expertise in all technologies used to support guest inquiries
Identify opportunities to improve the guest experience and internal processes
EXPERIENCE REQUIREMENTS
2+ years experience working in customer service at a high-volume B2C technology business
Excellent people skills and a strong focus on customer service
Strong written and oral communication skills
Outstanding problem solving and troubleshooting skills
Able self-starter with the ability to multitask in a dynamic startup environment
1+ year Experience working with Zendesk preferred
Experience working with Zenoti, Klaviyo, and Slack preferred