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User experience Jobs in Orlando, FL

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User experience • orlando fl

Last updated: less than 1 hour ago
  • Promoted
Customer Experience Advocate

Customer Experience Advocate

KellyConnect | Contact Center SolutionsOrlando, FL, US
Full-time
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the me...Show moreLast updated: 1 day ago
Patient Experience Advocate

Patient Experience Advocate

True HealthOrlando, FL, United States
Full-time
The Patient Advocate serves as a key liaison between patients and the organization, ensuring that patient concerns, inquiries, and feedback are addressed promptly and professionally.This role is re...Show moreLast updated: 5 days ago
  • Promoted
  • New!
Customer Experience Manager

Customer Experience Manager

LMK Recruiting SolutionsOrlando, FL, United States
Full-time
About Filta Environmental Kitchen Solutions.Filta Environmental Kitchen Solutions is the pioneering leader in active fryer management and environmental kitchen sustainability, specializing in eco-f...Show moreLast updated: 5 hours ago
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Guest Experience Lead

Guest Experience Lead

McDonald'sAltamonte Springs, FL, US
Full-time
Flexible scheduling with a side of always feeling valued.A job at McDonald's offers a job combo that fits YOU.Employee discounts and free meals. Paid sick leave and / or paid time off.Tuition reimburs...Show moreLast updated: 30+ days ago
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Product Manager Interventional Ultrasound Workflows & User Experience

Product Manager Interventional Ultrasound Workflows & User Experience

Siemens HealthineersOrlando, FL, US
Full-time
Join us in pioneering breakthroughs in healthcare.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comf...Show moreLast updated: 2 days ago
Remote User Acceptance Tester

Remote User Acceptance Tester

HealthCare SupportMaitland, FL
Remote
Full-time
HealthCare Support is actively seeking a Remote.Fortune top 25 Managed Care Company.Daily Responsibilities for User Acceptance Tester : . Execute test cases, scenarios, and scripts based on business r...Show moreLast updated: 2 days ago
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Customer Experience manager

Customer Experience manager

MichaelsOrlando, FL, US
Full-time +1
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...Show moreLast updated: 30+ days ago
Stage 4 Solutions is hiring : Technical Support Engineer User Experience ( Hybrid

Stage 4 Solutions is hiring : Technical Support Engineer User Experience ( Hybrid

Stage 4 SolutionsOrlando, FL, United States
Full-time
Technical Support Engineer User Experience (Hybrid, Orlando, FL) We are seeking an experienced Technical Support Engineer for a large, global B2B Software company. The role involves managing and r...Show moreLast updated: 3 days ago
Resort Experience Supervisor

Resort Experience Supervisor

Westgate ResortsOrlando, Florida, USA
Full-time
Ready to make fun unforgettable As a Resort Experience Supervisor youll be the mastermind behind creating amazing recreation programs and special events that leave guests smiling from ear to ear! I...Show moreLast updated: 30+ days ago
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Customer Experience Supervisor

Customer Experience Supervisor

American ThreadsOrlando, FL, US
Full-time
The Customer Experience Supervisor plays a vital leadership role in the store, responsible for driving daily sales, delivering exceptional customer experiences, and ensuring smooth, efficient opera...Show moreLast updated: 30+ days ago
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Associate User Experience Designer

Associate User Experience Designer

The Auto Club GroupWinter Park, FL, United States
Full-time
It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Associate User Experience Designer - AAA The Auto Club Group. Working closely with senior te...Show moreLast updated: 18 days ago
Epic is hiring : User Experience Designer in Orlando

Epic is hiring : User Experience Designer in Orlando

EpicOrlando, FL, United States
Full-time
Join Epic as a User Experience Designer.This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.L...Show moreLast updated: 30+ days ago
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  • New!
Experience Designer

Experience Designer

Electronic ArtsOrlando, FL, United States
Full-time
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world.Here, everyone is part of the story. Part of a community that connects across the globe.A ...Show moreLast updated: less than 1 hour ago
Director of User Experience(UX)

Director of User Experience(UX)

AlegeusMaitland, FL, United States
Full-time +1
Alegeus Get AI-powered advice on this job and more exclusive features.Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate...Show moreLast updated: 30+ days ago
UIUX Designer / User Experience Designer (Remote Opportunity)

UIUX Designer / User Experience Designer (Remote Opportunity)

NANAOrlando, Florida
Remote
Full-time +1
Lockwood Hills Federal is seeking a User Interface / User Experience (UIUX) Designer to help develop applications and user experience interfaces for cloud-based enterprise training systems for the Ad...Show moreLast updated: 30+ days ago
Schwab Stock Plan Services is hiring : Senior User Experience Designer, Design Sy

Schwab Stock Plan Services is hiring : Senior User Experience Designer, Design Sy

Schwab Stock Plan ServicesOrlando, FL, United States
Full-time
We empower you today, so you can own your tomorrow.Every day at Schwab is another opportunity to inspire innovative financial solutions that challenge the status quo. Your work will make a differenc...Show moreLast updated: 30+ days ago
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Head of User Experience So Paulo, Brazil Job at Digibee Inc. in Orlando

Head of User Experience So Paulo, Brazil Job at Digibee Inc. in Orlando

Digibee Inc.Orlando, FL, United States
Full-time
Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt.Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-pre...Show moreLast updated: 17 hours ago
  • Promoted
Consumer Experience Consultant

Consumer Experience Consultant

Florida StaffingAltamonte Springs, FL, US
Full-time
Consumer Experience Consultant.All the benefits and perks you need for you and your family : Benefits from Day One, career development, whole person wellbeing resources, mental health resources and ...Show moreLast updated: 2 days ago
Client Experience Coordinator

Client Experience Coordinator

The Davey Tree Expert CompanyMaitland, Florida, USA
Full-time +1
Join one of the largest employee-owned companies in the nation! Davey has a unique culture that focuses on the open exchange of ideas community partnerships a commitment to safety and delivering un...Show moreLast updated: 4 days ago
People also ask
Customer Experience Advocate

Customer Experience Advocate

KellyConnect | Contact Center SolutionsOrlando, FL, US
1 day ago
Job type
  • Full-time
Job description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

We are searching for the best talent for a Customer Experience Advocate to be in Orlando, Florida

Job Summary : We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.

Key Responsibilities :

  • Answer inbound calls promptly and professionally while striving for one-call resolution
  • Serve as the primary point of contact for inquiries and escalations from in-bound calls
  • Support patients, healthcare provider offices and field teams with information collection, benefit verification savings program access, specialty pharmacy triage, and shipment set up.
  • Assist customers with inquiries regarding products and services.
  • Resolve customer complaints and provide appropriate solutions.
  • Accurately document customer interactions in the database.
  • Maintain a thorough understanding of product offerings to effectively assist customers.
  • Adhere to company policies and procedures while providing high-quality service.
  • Collaborate with team members to enhance customer experience.
  • Meet or exceed performance metrics, including call response time and customer satisfaction scores.
  • Provide process feedback and suggest service delivery improvements.
  • Ensure customers receive accurate product and service information to make informed decisions.
  • Promptly resolve customer complaints and issues, escalating complex problems to management when necessary.

Required Qualifications :

  • High school diploma or equivalent
  • Minimum of 2 years' experience in healthcare setting with a focus on a customer service role
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and ability to think on your feet.
  • Ability to work in multiple systems at one time
  • Proficient in using customer service software, databases, and tools.
  • Ability to work in a fast-paced environment and handle stress effectively.
  • Ability to work shift between 9am – 8pm EST.
  • Preferred Qualifications :

  • Experience reading a phone script