User experience Jobs in Waterbury, CT
- Promoted
Manager, Client Experience
AmTrust FinancialSouthington, CT, United States- Promoted
CUSTOMER EXPERIENCE TEAM LEADER
Wegmans Food MarketsCT, United States- Promoted
KCE Experience Center Manager
KC&E AdventuresLitchfield County, Connecticut, USA- Promoted
Babysitter Wanted near Experience Required
Wyndy LLCWatertown, CT, United States- Promoted
Paid Research Participant- No Experience Needed
IncomeFindrSouthington, CT, United States- Promoted
- New!
TERMINAL CLEANER SRC (FLOOR CARE EXPERIENCE)
Yale New Haven HealthCT, United States
Customer Experience Transformation Consultant
TeleperformanceCT, US
User Experience Designer ( Open to Remote)
Bob's Discount FurnitureCT, US- Promoted
Customer Experience Manager
HOME DEPOT U.S.A., INC.Waterbury, CT, United States- Promoted
Delivery Driver - No Experience Needed
DoorDashOakville, CT, United States- Promoted
Mail Handler - No Experience Required
Postal Hiring GuideNaugatuck, CT, United States- Promoted
CLIENT EXPERIENCE LEADER, PRIVATE CLIENT GROUP
Smith Brothers Insurance LLCCT, United States
Customer Experience Manager
Five BelowSouthington, CT- Promoted
Childcare Cook
The Learning ExperienceCheshire, CT, US- Promoted
SUBSTITUTE TEACHER – PRIOR EXPERIENCE NOT NEEDED!
Copilot CareersCT, United States- Promoted
Experience Manager
Ulta BeautyWaterbury, CT, United States
Director, Client Experience
Webster BankCT Southington
Manager User Experience Design
Highmark HealthCT, Working at Home, Conneticut- Promoted
Part Time Driver - No Experience Needed!
VeyoProspect, CT, United StatesManager, Client Experience
AmTrust FinancialSouthington, CT, United StatesManager, Client Experience
Job Locations US-CT-Southington
Requisition ID
JR1003425
Category
Sales
Position Type
Regular Full-Time
Overview
We are seeking a skilled Manager, Client Experience to lead and optimize the operations workflow within our Client Experience organization. The Manager, Client Experience supports the Client Experience team to drive efficiency, accuracy, and client centricity in all client experience processes. The Manager, Client Experience will work in collaboration with the Client Experience team to implement strategy, drive data integrity, optimize services and ensure operational process and policies are in place. The Manager will have responsibility for the Client Experience Assistant team. This position offers the opportunity to shape operational excellence and enhance the client experience by leading impactful initiatives and supporting a culture of continuous improvement.
Responsibilities
Salesforce Management and Optimization for Client experience in partnership with sales.
- Identify, track and drive Salesforce enhancements and fixes.
- Responsible for salesforce curriculum including training materials, and presentations to support effective implementation and management.
- Work with Salesforce IT team to implement and test all updates / enhancements / fixes etc.
- Support CX leadership to develop salesforce reporting and scorecards.
- Address Salesforce-related inquiries from Customer Experience (CX)
- Manage communication and updates on process workflow documents.
- Develop and manage workflows for the Large Loss Notice process.
- Review Large Reserve Increase and Significant Loss Reports, assigning tasks as needed.
- Serve as an Operations-Claims liaison to ensure smooth process integration.
- Project Management : Track initiatives and manage multiple projects to support operational goals.
- Coordinate across departments to achieve alignment and progress.
- Design and manage content for AmConnect, ensuring relevant, accessible information for internal partners.
- Supervise the Client Experience Assistant team, continuously enhancing workflows to drive efficiency and improve team processes.
- Data Integrity : Maintain data integrity across multiple platforms and documents to ensure accuracy and consistency.
- Review activities, costs, and operations to measure progress toward goals.
- Propose innovative, programmatic changes based on assessments to enhance efficiency and consistency.
- Direct, plan, and implement operations strategies to support client experience goals.
- Ensure optimal resource utilization to meet client expectations.
- Manage the effective implementation of new systems and optimize the use of existing technologies.
- Identify opportunities to leverage resources across the division and enterprise, addressing operational challenges and maximizing opportunities.
Qualifications
This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
Connect With Us!
Not ready to apply? Connect with us for general consideration.