Valet Jobs in Colorado springs co

Position Purpose & Summary

Reporting to the Senior Vice President of Operations, the Valet / Bell person will be the first impression for all guests and members and extend a warm welcome as they assist guests with valeting vehicles, assist with luggage, shuttle guests, and touring during both arrival and departure, while also answering general inquiries about the property.

Essential Functions :

• Opens front doors for all arriving and departing individuals and greets appropriately.
• Assists guests with luggage and familiarizes them with their room and the resort.
• Works as shuttle driver when scheduled or as needed.
• Provides directions to in-house guests and members.
• Delivers all messages, packages and amenities promptly and accurately.
• Maintains an orderly and clean luggage storage room, lobby and front entrance.
• Remains in the lobby, ready to assist guests and co-workers at any time with any requests or concerns they may have.
• Acquires all necessary arrival and departure information from the front desk.
• Safely parks guest and member cars and ensures key security standards are followed.
• Communicates arrival, departure, venue, and hotel information to guess and members.
• Knowledgeable in hotel and guest room facilities / services.
• Gives recommendations of local dining and activities as requested.
• Assists front desk in taking reservations for hotel outlets and services.
• Review arrival report daily.
• Assist in Front Desk Agent duties and PBX incoming calls and resort reservations as needed.
• Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name.
• Assists with service recovery as needed in order to ensure that guest issues are resolved before a guest leaves property.
• Maintains calm and professional disposition in challenging or fast paced environment.
• Adapts well to change.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities :

Marginal Functions :

Position Requirements :

Minimum Knowledge & Skills :

Formal Education and Job-Related Experience :

License, Registration, and / or Certification Required :

External and Internal Personal Contact :

Communications :

Teamwork and Collaboration :

Additional Licenses and / or Certifications Required :

Valid Driver's License

CPR Certification

Food Protection Manager Certification

Food Handler Certification

Alcohol Server / Seller Certification

Position Analysis / Specifications :

N / A

Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

Standing

Walking

Bending Over

Crawling

Reaching

Crouching

Kneeling

Balancing

Pushing / Pulling

Lifting / Carrying : 10 lbs. or less

11 to 25 lbs.

26 to 50 lbs.

51 to 70 lbs.

Manual Dexterity

Fine Motor Skills

Gross Motor Skills

Eye / Hand Coordination

Near Vision

Far Vision

Color Recognition

Hearing

Environmental Factors :

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

Working Outside

Working Inside

Working Alone

Working Closely with Others

Excessive Cold / Heat

Excessive Humidity / Dampness

Noise / Vibrations

Working Above Ground

Working Below Ground

Working with Chemicals / Detergents / Cleaners

Working Around Fumes / Smoke / Gas

Walking on Uneven Surfaces

Operating Motorized Equipment or Vehicles

Working Around / Near Machinery / Motorized Equipment

Climbing on Scaffolds or Ladders

Continuous use with a Computer and Keyboard