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Vice president of operations Jobs in Baltimore, MD
- Promoted
Vice President of Product Support
Chesapeake Search PartnersBaltimore, MD, United States- Promoted
Vice President of Software Engineering
The BayTech GroupBaltimore, MD, US- Promoted
Assistant Vice President of Human Resources
CampusWorks, Inc.Baltimore, Maryland, USVice President of Gaming Operations
Caesars EntertainmentBaltimore, MD, United States- Promoted
Senior Vice President of Brand Strategy
Tbwa Chiat / Day IncBaltimore, Maryland, USVice President of Talent Acquisition
EveriseMarylandVice President of Business Development
MCK McKesson CorporationUSA, Maryland, Work at Home- Promoted
Vice President of Finance
UMMS Providers / PhysiciansBaltimore, Maryland, US- Promoted
Vice President of Clinical Services
ChimesBaltimore, MD, United States- Promoted
Vice President, Finance & Operations
National AquariumBaltimore, Maryland, USVice President of Revenue Cycle Operations
CoreLifeLinthicum Heights, MD, US- Promoted
VICE PRESIDENT OF ACADEMIC AFFAIRS / CAO
Baltimore City Community CollegeBaltimore, MD, United States- Promoted
VICE PRESIDENT OF ELECTRONICS / ELECTRICAL SYSTEMS DEVELOPMENT
Black & Decker (U.S.) Inc.Baltimore, MD, United StatesVice President of Finance (Remote)
FISDBaltimore, Maryland, United States of America- Promoted
Vice President of Finance
University of Maryland Medical SystemBaltimore, Maryland, USA- Promoted
VAS - SENIOR VICE PRESIDENT
CBREBaltimore, MD, United States- Promoted
- New!
Vice President of Sales
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WSPBaltimore, MDRegional Vice President of Investment Sales
Staffing In MotionBaltimore, MD, usVice President of Product Support
Chesapeake Search PartnersBaltimore, MD, United States- Full-time
Overview :
Chesapeake Search Partners is searching for a Vice President of Product Support to join our client’s team in Baltimore, MD. The Vice President of Product Support will provide leadership for the parts and service departments, playing a critical role in ensuring operational excellence, customer satisfaction, and profitability. This position will oversee and collaborate with managers in parts, service, product support, and warranty to drive performance optimization, strengthen customer relationships, and streamline all product support operations. The VP of Product Support will be instrumental in propelling the growth and success of the company’s parts and service operations, aligning strategies with overall business goals.
Essential Job Functions :
- Provide strategic leadership and support to service, warranty, and parts managers, ensuring consistent, high-quality performance across all locations.
- Develop and execute strategic plans for parts and service departments to improve operational efficiency, customer satisfaction, and profitability.
- Monitor key performance indicators (KPIs) such as inventory levels, service efficiency, and customer satisfaction to ensure optimal operations.
- Manage and oversee the implementation of service programs, campaigns, and preventive maintenance across the network.
- Lead the training and development of service and parts teams, ensuring they are equipped with the skills and knowledge to deliver exceptional service.
- Build and maintain strong internal and external relationships, fostering collaboration across teams and with key stakeholders.
- Collaborate with manufacturers to ensure proper training, support, and alignment with parts, service, and warranty requirements.
- Drive parts and service profitability by setting and achieving sales, revenue, and cost control targets.
- Regularly review financial performance and recommend adjustments to meet or exceed profit objectives.
- Implement continuous process improvements to enhance operational efficiency and effectiveness.
- Stay informed on industry trends, technologies, and best practices to maintain a competitive edge.
- Travel to branch locations (approximately 25% travel) to provide on-site leadership and ensure consistent implementation of initiatives.
Qualifications :
Computer Skills :
Certificates, Licenses, Registrations :