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Victim advocate Jobs in Florissant mo

Last updated: 18 hours ago
  • Promoted
Customer Service Advocate I

Customer Service Advocate I

CenteneMO, United States
$15.68–$22.54 hourly
Full-time
Show moreLast updated: 1 day ago
Bilingual Sales Advocate (51318)

Bilingual Sales Advocate (51318)

MobilelinkDellwood, MO
$25,000.00–$50,000.00 yearly
Show moreLast updated: 30+ days ago
Family Advocate

Family Advocate

YWCA of Metro St. LouisOverland, MO, US
Full-time
Show moreLast updated: 2 days ago
  • Promoted
JUDGE ADVOCATE GENERAL (JAG)

JUDGE ADVOCATE GENERAL (JAG)

Air ForceMoline Acres, MO, United States
Full-time
Show moreLast updated: 8 days ago
Advocate

Advocate

Kellogg Supply, IncBridgeton, MO, US
Show moreLast updated: 27 days ago
  • Promoted
  • New!
Member Advocate

Member Advocate

VirtualVocationsFlorissant, Missouri, United States
Full-time
Show moreLast updated: 18 hours ago
  • Promoted
CUSTOMER SERVICE DELIVERY ADVOCATE

CUSTOMER SERVICE DELIVERY ADVOCATE

CarvanaHazelwood, MO, United States
Full-time
Show moreLast updated: 3 days ago
Medical Director - Aetna One Advocate

Medical Director - Aetna One Advocate

CVS HealthMissouri, Work At Home, US
Remote
Full-time
Show moreLast updated: 30+ days ago
Customer Service Advocate I

Customer Service Advocate I

CenteneMO, United States
1 day ago
Salary
$15.68–$22.54 hourly
Job type
  • Full-time
Job description

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose : Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and / or providers. Leverages a variety of communication channels to provide members and / or providers with timely, accurate, and personalized support on routine complaints.

Remote but must reside in Missouri

Shift will be 8AM-5PM CST

  • Receives and responds to routine member and / or provider inquiries, requests and / or concerns in an accurate and timely manner
  • Mitigates and prevents complaints from being escalated to resolve in initial contact
  • Serves as the front-line resolution advocate on various member and / or provider inquiries, requests, or concerns
  • Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
  • Maintains performance and quality standards based on established contact center metrics
  • Provides customer service in a high pace contact center environment over the phone, via live chats and emails
  • Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
  • Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
  • Performs other duties as assigned
  • Complies with all policies and standards

Education / Experience : Requires a High School diploma or GED.

Entry-level position typically requiring little or no previous experience.

Experience interacting and multitasking using multiple systems and programs simultaneously preferred.

Pay Range : $15.68 - $22.54 per hour

Centene offers a comprehensive benefits package including : competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act