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Learning Experience Designer (LXD)

Lauderdale Lakes, FL EBS HQ - In-Office

About Exact Billing Solutions

Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.

Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation.

OUR ORIGIN STORY

Exact Billing Solutions was launched to address one of healthcare’s most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties.

RECOGNITION & AWARDS

Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including:

• Inc. 5000, 2024 – Top 5 Fastest-Growing Private Companies in America (ABA Centers of America)
• EY Entrepreneur Of The Year® U.S. Overall
• Florida Trend Magazine – 500 Most Influential Business Leaders

About this Role

The Learning Experience Designer (LXD) will move beyond traditional instructional design to create engaging, intuitive, and effective learning experiences that drive high-performance and employee retention within our RCM operations. Reporting to the Manager, Training & Enablement, you will partner with Subject Matter Experts (SMEs) to transform complex financial workflows into actionable learning journeys (e-learning, microlearning, vILT, and job aids).

The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

POSITION ESSENTIAL DUTIES & RESPONSIBILITIES

• Partner with leadership and QA teams to analyze performance data, identify knowledge gaps in AR, coding, or insurance verification, and define learning objectives.
• Design and develop end-to-end learning journeys, including onboarding programs, technical system training, and soft skills training for client-facing staff.
• Utilize Articulate Storyline, Rise, Camtasia, or Adobe Creative Cloud to create interactive, engaging eLearning modules and performance support tools.
• Create presentations, simulations, and interactive tutorials for proprietary software, including CRM platforms.
• Use LXP/LMS data to track training effectiveness, analyze QA scores, and iterate training materials for continuous improvement.
• Develop high-quality SOPs, facilitator guides, and quick reference guides (job aids).
• Develop diverse learning solutions across operational processes, systems functionality, and financial content, ensuring comprehensive training support.

Requirements

EDUCATIONAL/SKILL REQUIREMENTS

• Bachelor’s degree in Instructional Design, Education, or related field.
• 3+ years in Instructional Design or Learning Experience Design, preferably within healthcare, RCM, or financial services.
• Hands-on experience with Articulate 360 (Storyline/Rise), Adobe Creative Cloud, and Camtasia.
• Understanding of Revenue Cycle processes (registration, medical billing, coding, AR, denial management) highly desired.
• Strong knowledge of adult learning principles, ADDIE or SAM model, and UI/UX design principles.
• Proven ability to translate complex technical, financial, and operational information into clear, accessible content for diverse audiences.

Benefits

OUTSTANDING BENEFITS

• 21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long-term disability, and life insurance
• Generous 401(k) with up to 6% employer match

Exact Billing Solutions (EBS) Culture

Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We’re a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it’s people, not numbers, that drive our success.

Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.