Remote Virtual assistant Jobs in Jacksonville, FL

Description & Requirements

This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers. Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and / or family and assist with claim questions.

• To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance

including credit).

Learn and execute the training for the TRICARE program staff. Ensure staff maintain competency and deliver superior customer service in support of the platform. Provide technical expertise and training on all alternate digital platforms needed to perform their job.

Essential Duties and Responsibilities :

meeting performance criteria in the training class

after training, as needed

styles

and ensure all have knowledge of any operational changes

program needs

Skills :

training and employee development

multi-tasking

speaking skills.

Education :

Bachelor's degree in education or a related field required, or equivalent combination of education, and / or 3+ years of leadership and / or training experience working in a contact center in lieu of degree

Remote Work Requirements

you can test this by going to www.speedtest.net )

Minimum Requirements :

required

improvement

Minimum Requirements

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

32.45

Maximum Salary

33.96