Virtual Jobs in Scottsdale, AZ

Overview

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Responsibilities

While this position provides virtual patient companion services to the patients of CommonSpirit Health across the United States, this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue.

Virtual Patient Companion

Working as a Patient Companion is a rewarding career that allows you to help people in need across the United States in a 24 / 7 virtual call center environment.  As part of our highly specialized team of patient caregivers at CommonSpirit Health's Virtual Hospital in Phoenix, AZ, this position will continually monitor patients that have been identified as being high risk of falling, elopement, illicit drug / alcohol use, disoriented / demented, pulling out lines / tubes and / or other areas of potential concern that could jeopardize their safety or ability to heal at 140+ hospitals across 21 states.   Patient Companions are naturally compassionate individuals who are comfortable talking to people who might bae emotional, panicked, stressed or in pain.  While working under stress, the right person will be eager to work virtually with our patients in a calm and efficient manner and respond to situations ensuring the best possible outcome for the patient.  Is that person you?

What you'll do :

Utilizing live non-recorded streaming video equipment and two-way communication devices you  will be the eyes and ears for our onsite patient care team by maintaining continuous surveillance of assigned patients across the country. You will need to recognize the difference between emergency and non-emergency changes in behaviors and quickly evaluate the situation, initiating communication with patients as appropriate or reporting any situation needing immediate and direct intervention to maintain patient safety, healing, and comfort.   You will practice direct observation and active listening skills to anticipate a change in behavior and know which questions to ask to obtain critical details needed to accurately and efficiently engage the onsite staff.  You may serve as the patient’s lifeline for questions or an escalation trigger for immediate patient care needed or simply a sense of comfort knowing that someone is always there while not being directly in the room.

While you’re busy caring for our patients, we’ll take care of you with benefits that include health / dental / vision, FSA, matching retirement plans, paid vacation, adoption assistance, performance bonus eligibility and more!

Why should you choose us :

What sets us apart from other healthcare organizations? How much time do you have? In short, it all starts with our current employees. They believe in living our mission to provide compassion to everyone. We, in turn, believe that growing and supporting our people allows us to deliver a higher degree of quality care to our patients. Whether in-person or virtually, CommonSpirit Health advocates for all who live in the communities we serve, especially the most vulnerable. Choose an organization who will champion your talents and nurture your career. Choose CommonSpirit Health!

Work Requires :

• Ability to accurately recognize signs of patient agitation impulsiveness pulling at lines / tubes and / or illicit drug or alcohol use
• Capacity to take appropriate action and follow established protocols of notifying staff of patient safety concern(s) identifiedand maintains effective communication channels with patients colleagues bedside direct patient care staff.
• Reporting potentially dangerous changes in patient behavior and escalating communications as necessary using established protocols and best judgment.
• Knowledge of or ability to learn procedures equipment and terminology applicable to the operations of the assigned work unit

An Incumbent :

Essential Key Job Responsibilities

Documents observations and subsequent actions taken to maintain timely and accurate record

virtualhospitalinphx

LI-CSH

Qualifications

Required

Preferred

Skills Abilities and Knowledge

LI-CSH