Voice over artist Jobs in Norwalk ca

Required Skills and Experience :

• Exposure to trade floor support and trader voice telephony including : IPC / AVAYA / ZOOM
• General understanding of telephony solutions and wider integrations (such as private wires and voice recording)
• Capable of supporting telephony issues at users desks and the ability to escalate to 2nd / 3rd line teams as necessary
• Use of IT Service Management tools such as Service Now
• Ability to work as part of an onsite team covering a wide range of desk side support activities

We are seeking a Desktop Engineer-Voice Scope that will be responsible for providing 1st contact support for all desk end voice related incident and request management tasks.

Desktop Engineer Responsibilities :

• Deployment testing of new telephony devices (IPC dealer-board / Avaya handsets / headsets etc.)
• Troubleshooting user related incidents and escalating to 2nd / 3rd for further investigation / instruction where needed- Support day-to-day IPC related incidents and voice requests at users desks
• Support day-to-day Avaya Telephony and Zoom related faults at user’s desks
• Coordinate and communicate with 2nd / 3rd support teams to log incidents with third parties such as IPC
• Maintain regular communication with the customer and management on progress / status of owned incidents or requests
• Maintain accurate records of incident investigations and progress in the incident management system
• Provide support to other engineers in the team as required
• Support locally out of hours after changes or during major incident scenarios
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.