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Voice over Jobs in Boston, MA

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Voice over • boston ma

Last updated: 9 hours ago

Sr. Manager, Voice of Guest

panera breadNewton, MA, United States
$155,476.00–$217,667.00 yearly
Full-time

The Senior Manager Voice of Guest leads Panera's guest listening strategy, managing the relationship with our vendor, overseeing the analysis.This role partners closely with Marketing, Operations, ... Show more

URGENT: House Sitter Wanted - Reliable House Sitter Wanted In Boston, Ma – Earn $100 Daily For

house sitter comBoston, Massachusetts, USA
$40.00 hourly
Full-time

Hello, my name is Trevor and I'm a homeowner based in Boston, Massachusetts.I'm currently seeking a responsible and dependable house sitter to help manage a few essential tasks while I'... Show more

 • Promoted • New!

Client Success Associate

stroproDorchester, MA, United States
Full-time

Stropro is looking for a candidate who takes a high degree of ownership, values team collaboration and has a hunger for personal growth.The role will involve the prospecting, qualifying and onboard... Show more

Customer Service Representative I

yardi systemsWaltham, MA, US
$23.00 hourly
Full-time

Ready to be the friendly voice that helps customers every day as a Customer Service Representative I? In this role, you'll dive into customer questions, find clear answers, and solve problems with ... Show more

Customer Support Senior Manager (Remote)

bob s discount furnitureBoston, MA, US
Remote
Full-time

The Customer Support Senior Manager (Operations) leads multiple contact center operations across voice, SMS, chat, email, and other customer support channels.This leader is accountable for performa... Show more

Project Manager Healthcare (Voice Agent Preferred)

savianceBoston, MA, United States
Full-time

We are seeking a highly organized, proactive, and detail-oriented Project Manager with strong experience in healthcare technology projects, particularly in healthcare applications and digital healt... Show more

Sr. Manager, Executive & Corporate Communications

venturefizz product management communitySomerville, MA, United States
$115,000.00 yearly
Full-time

Manager, Executive & Corporate Communications.This role is located in Somerville, MA We are a hybrid work environment and are in the office 3+ days/per week.Tulip brings modern technology and AI i... Show more

Head of Consumer Experience; Home blood testing

si phox healthBoston, MA, United States
Full-time

SiPhox Health is building the leading home testing platform for biomarkers across inflammation, hormones, and metabolic and cardiovascular health.Six in ten Americans live with a chronic disease, a... Show more

Over Night Food/Service

taco bellSaugus, MA, US
Full-time +1

Looking for adults, 18 years and older, who can work after dinner and late nights.Schedules can start as early as 4:00pm or later.This shift has a wide variety of shift lengths, depending on part-t... Show more

Residential Counselor - SECOND SHIFT 2PM-10PM

bridge over troubled waterBoston, Massachusetts, United States, 02111
Full-time
Quick Apply

Residential Counselor, Full-Time.For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a n... Show more

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Full-Stack Lead

vocalidBelmont, Massachusetts, United States
Full-time

VocaliD hosts the largest voicebank in the world, giving a personalized voice to those without speech.Our enormous mission and tiny team are growing! We’re looking for an experienced tec... Show more

Over-the-Road (OTR) Driver - Mail Hauling (B&B Trucking)

b b truckingBOSTON, MA, USA
Full-time

Over-the-road truck driver (OTR ) $0.OTR rotation is out for 3 weeks ( 21 Days ) and home for 1 week (7 days ).Who Are We? B&B Trucking, Inc.For more than 50 years, we've earned a solid reputa... Show more

Sr. Manager, Executive & Corporate Communications

tulip interfacesSomerville, MA, United States
$115,000.00–$160,000.00 yearly
Full-time

Manager, Executive & Corporate Communications.This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.Tulip brings modern technology and AI ... Show more

Become a Luxury Brand Evaluator in Sydney, AU

cxgDorchester, MA, United States
Full-time

Turn your passion for luxury into a career opportunity! Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles.As a luxury brand evaluator, you wi... Show more

Voice Coach/Piano Faculty

boston school music artsDorchester, MA, US
$28.00–$38.00 hourly
Part-time

The Boston School of Music Arts, a well established area music school with two locations, is hiring Voice Instructors with Voice and beginning Piano teaching experience.Experience with guitar (to a... Show more

Senior Software Engineer, Audible AI Voice Production

audibleCambridge, Massachusetts, USA
Full-time

At Audible, we believe stories have the power to transform lives.It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global liste... Show more

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Equity Market Analyst (Full-time, Remote)

simply wall stDorchester, MA, United States
Full-time

Equity Market Analyst (Full-time, Remote).Simply Wall St has undergone a significant evolution, moving from a research platform to a Portfolio Command Center.This shift represents a fundamental cha... Show more

Social Media Manager

ahrefsCambridge, MA, United States
Full-time

Cambridge, Massachusetts, United States; Palo Alto, California, United States; Singapore; Tokyo, Japan.We're looking for a Brand Social Media Specialist who lives and breathes social platforms.This... Show more

Director of Telecommunication

harvard partners trusted it advisorsBoston, Massachusetts, United States
$120,000.00 yearly
Full-time
Quick Apply

As the Director of Telecommunications, you will be responsible for the following:.Lead the development of a multi-year telecommunications and contact center strategy, aligning voice and omnichannel... Show more

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The cities near Boston, MA that boast the highest number of voice over jobs are:
Sr. Manager, Voice of Guest

Sr. Manager, Voice of Guest

panera breadNewton, MA, United States
30+ days ago
Salary
$155,476.00–$217,667.00 yearly
Job type
  • Full-time
Job description

Sr. Manager, Voice of Guest

The Senior Manager Voice of Guest leads Panera's guest listening strategy, managing the relationship with our vendor, overseeing the analysis. This role partners closely with Marketing, Operations, Culinary, Digital, Analytics, and Leadership to identify opportunities, improve guest satisfaction, and drive business growth through a guest-centric culture. Reporting to the Vice President, Consumer Insights.

Location: Newton, MA (hybrid)

Scope of Responsibilities

Guest Insights Strategy

  • Develop and execute the Voice of Guest strategy and roadmap.
  • Manage guest feedback programs (e.g., CX surveys, Google Reviews).
  • Establish key customer experience metrics.

Analytics & Reporting

  • Analyze quantitative and qualitative feedback to identify trends, root causes, and improvement opportunities.
  • Create executive-level analysis highlighting key insights and business impacts.
  • Translate complex data into actionable recommendations.

Cross-Functional Leadership

  • Partner with Operations, Marketing, Analytics, Culinary, etc to drive improvements based on guest insights.
  • Lead cross-functional initiatives focused on enhancing guest satisfaction and loyalty.
  • Influence leadership to prioritize customer centric decisions

Program Management

  • Oversee VoG technologies, surveys, and feedback management platforms
  • Ensure data quality.

Team Leadership

  • Lead and develop a team of 2.
  • Foster a culture of continuous improvement and customer advocacy.
  • Coach team members on analytical methods, storytelling.

Qualifications

Experience & Expertise

  • 7-10+ years of experience in consumer insights, CX program management.
  • 3 to 5+ years of people management
  • Strong analytical capabilities and experience leverage large datasets.
  • Expertise with VoG platforms (Qualtrics), survey tools, and dashboarding solutiosn.
  • Excellent communication, presentation, and stakeholder management skills.

Skills & Competencies

  • Strong understanding of VoG platform (Qualtrics, Medallia, etc).
  • Exceptional storytelling, presentation, and communication skills.
  • Strong project management skills with the ability to manage multiple priorities in a fast-paced, highly collaborative environment.
  • Proven ability to build relationships and influence stakeholders across functions and organizational levels.
  • Proficiency with research, survey, and data visualization tools.
  • Experience with advanced analytics, text analytics, sentiment analysis.
  • Experience with Mastercard Test & Learn a plus.

Performance & Success Measures

  • Improvements in key guest experience, satisfaction, loyalty, and advocacy metrics.
  • Effectiveness, adoption, and impact of VoG platform across the organization.
  • Quality, relevance, and actionability of insights delivered to business partners and leadership.
  • Demonstrated influence on strategic decisions and operational improvements driven by guest feedback.
  • Effective management and optimization of Voice of Guest platforms, vendor relationships, and program investments.
  • Development, engagement, and performance of the Voice of Guest team.
  • Strengthening Panera's customer-centric culture and organizational use of guest insights.

Equal Opportunity Employer: Disabled/VeteransCompetitive Pay $155,476 - $217,667 annually

The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.