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CALL CENTER REPRESENTATIVE
Curate Corp VoiceCA, United States
12 days ago
Job type
Full-time
Job description
Job Title : Call Center Representative
Location : Los Angeles, CA
Job Type : Full-Time
About the Role
We are looking for a skilled and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, responsible for providing prompt and accurate support to inquiries, addressing concerns, and ensuring high-quality service standards.
Key Responsibilities
Handle inbound and outbound calls in a courteous, professional manner
Respond to customer inquiries, resolving complaints, and providing product or service information
Follow up with customers to ensure issues are resolved satisfactorily
Meet or exceed call center metrics and performance goals, including call time, call handling, and resolution rate
Collaborate with team members to improve customer service processes and maintain a positive work environment
Identify customer needs, clarify information, and provide relevant solutions or guidance
Escalate complex issues to the appropriate department when necessary
Qualifications
High school diploma or equivalent; college degree preferred
Strong communication skills, both verbal and written
Proficient in basic computer operations and data entry
Ability to handle stressful situations professionally and patiently
A problem-solving attitude and willingness to assist customers effectively