Voice over Jobs in St louis mo

About the role :

As a Professional Services Delivery Voice Engineer at Secure Data Technologies, you will have the opportunity to make an impact from day one, working with one of the region’s most innovative technology companies in an exponentially growing market. You will be part of a dynamic team that creates amazing client experiences.

The Professional Services Delivery Voice Engineer will work with our clients to ensure their infrastructure and cloud projects are designed, built, and implemented according to Secure Data’s gold standard. You will be eyes, ears, and hands implementing projects for dozens of multi-national corporations. A successful candidate will be ambitious, curious, and eager to work with our clients.

Ultimately, you will act as our brand’s expert to our clients. If you have experience building and designing infrastructure products, we’d like to meet you!

What you'll do :

Deliver project deliverables as defined in project statements of work

Build, install, and configure voice platform solutions

Help coach and mentor the team on best practices, processes, and technology awareness

Manage the day-to-day architecture, design, build, and run of our collaboration and voice customers

Provide architecture oversight for customers using Cisco Community Manager, Unity, Presence, UCCx, WebEx, and Cisco cloud voice solutions

Provide architecture oversight for customers using Ring Central, SIP, and other voice related platforms

Support video conferencing integration of multiple systems including Cisco, MS Teams, Polycom, and Zoom as needed

Develop governance, process, and procedure documentation for each SDTI client

As needed, participate in certification testing for identified OEM partners

Troubleshoot and resolve voice issues, including hardware and software problems

Assist sales, product development, and architecture teams with product design

Work with key partners to implement their technologies for our clients

Create knowledge base articles for internal operations

Perform maintenance on internal and external customer systems

Requirements for this role :

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Ability to prioritize tasks and to delegate them when appropriate

Thorough understanding of or the ability to quickly learn about a technology or product

Education and Experience :

• Bachelor’s degree in related field, which may include Computer Science, Business, or Engineering (Desired)
• At least five years of related experience required
• At least one industry recognized certification

Physical Requirements :

About Secure Data

Secure Data Technologies offers excellent compensation and benefits packages commensurate with the skills and experience this position requires. If you’re interested in improving and exceeding your professional and financial career goals and want to work with some of the industry’s best, contact us about joining our team.

Secure Data Technologies, Inc. is an Equal Opportunity / Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.