Warranty administrator Jobs in Lynn, MA

We anticipate the application window for this opening will close on - 14 Nov 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Surgical Innovations US Service and Warranty Portfolio Sales

Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies  open doors.  We support your growth with the training, mentorship, and guidance you need to own your future success.  Join us for a sales career that changes lives

Careers that Change Lives

In Medtronic’s Surgical Innovations (SI) portfolio, we're committed to forging new paths and partnerships that help healthcare systems improve clinical outcomes, expand access to care, and optimize operational efficiencies. The SI Remote Sales rep sells Medtronic’s Surgical Portfolio products remotely & retains end-user patients within an assigned geographic area and / or specific customer accounts for pre-defined territory locations in this office-based role.

A Day in the Life

As a Service and Warranty Remote Sales Representative,  you will play a key role in driving the success of Medtronic’s Surgical Innovations, US Service and Warranty Portfolio by supporting customers in the US Acute and Alternate Site marketplace. You will collaborate with Sales Account Managers, Regional Service Leaders, and Warranty Specialists to help expand service and warranty adoption and ensure an exceptional customer experience. Your responsibilities will focus on building customer relationships, providing tailored service and warranty solutions, and supporting the team in achieving sales goals. This role offers a unique opportunity to learn consultative selling techniques, deepen your understanding of service-based sales, and contribute to Medtronic’s mission of improving healthcare outcomes

Responsibilities may include the following and other duties may be assigned.

• Remotely sells Medtronic's Service and Warranty offerings which support the Surgical Innovations Portfolio products and retains end-user customers within an assigned geographic area and / or specific customer accounts for pre-defined territory locations to achieve or exceed assigned sales goals.
• Exceed business development goals for assigned sales territory by creating intelligent actionable SMART Territory Sales Plan that you execute to create, manage, and close opportunities.
• Master benefits and value of aligned offerings to present these to BioMed Engineers and Operating Room Directors / Decision makers responsible for servicing, procurement, maintenance, staffing, training, and budgeting.
• Present proposals negotiate pricing and effectively differentiate Medtronic Service Portfolio offerings.
• Build consultative relationships with BioMed Engineers, and other Procurement leads establishing positive working relationships. Maintain active presence at top accounts.
• Utilize technology platforms and data to analyze territory and effectively target accounts.
• Effectively manage sales pipeline via SFDC Platform.
• Meet or exceed required selling activity metrics set by management.
• Maintain knowledge of the current industry / competitive landscape including, GPO’s, healthcare economics, reimbursement, competitors, and competitive products etc.
• Provides input on new markets, new product introductions, and existing products or supplies.

MUST HAVE - BASIC QUALIFICATIONS :

NICE TO HAVE - DESIRED / PREFERRED QUALIFICATIONS :

Physical Requirements :

ABOUT MEDTRONIC

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here :

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

SALES PROFESSIONAL CAREER STREAM :   Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales.

DIFFERENTIATING FACTORS

Autonomy :   Established and productive sales professional managing multiple small to mid-size accounts.

Sells products and / or services to a group of clients and identifies new and potential customers.

Works independently with general supervision .

Builds relationships.

Organizational Impact :   Works to achieve individual sales targets within product area and / or account by selling products / services, developing new accounts and / or expanding existing accounts.

Has a direct impact on achieving department’s sales results.

May help to set objectives or goals for individual or team accounts .

Works on larger, moderately complex accounts or have a small or medium-sized quota / territory.

Understands market landscape, marketing and pricing structure, more influence on pricing structures.

Works with sales, marketing and finance to structure complex contracts.

Innovation and Complexity :   Makes adjustments or recommends enhancements in sales processes to solve problems or improve effectiveness of job area.

Recommends changes in account tactics to achieve sales goals .

Exercises judgment within defined procedures and practices to determine appropriate action.

Communication and Influence :   May influence parties within own job function at an operational level.

Obtains or provides information requiring some explanation or interpretation .

Communicates with external customers and / or vendors, involving negotiation and / or presentations in order to manage relationships and close sales.

Leadership and Talent Management :   Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

May provide guidance and assistance to entry level sales professionals and / or support employees.

Required Knowledge and Experience :   Requires practical knowledge gained through experience of sales techniques and job area typically obtained through education combined with sales experience.

Developing professional expertise, applies company policies and procedures to resolve a variety of issues .

Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 3 years of relevant experience and working knowledge of company products and services.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD) : 48,000In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week : Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance / reimbursement, andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees : Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below :

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.