Warranty manager Jobs in Boston, MA

Overview

At Shawmut, you will have the opportunity to own your career and deliver impact within our culture of ownership and innovation focused around providing the gold standard of client service for the world’s most recognizable and elite brands and institutions.

Here’s a glimpse into what we are offering:

• 100% Paid Health, Life, Long/Short Term disability – Dental and Vision offered as well
• Shawmut Flex – we have offered a flexible work remote environment for years and we encourage a flexible work environment that meets the business needs
• 401K with Match
• Generous Paid Time Off policy (Including vacation, summer Fridays, holidays, personal sick and volunteer day – which we can explain at time of interview)
• ESOP – be an employee owner!
• The Extras: cell phone, laptop, tuition reimbursement, discounted gym membership, pet insurance, auto & homeowner (mortgage network & insurance savings) and many more

We’re proud that the culture we’ve built as a 100% employee-owned company as we have been recognized with over 70 Best Place to Work awards —including Best Workplace by Fortune Magazine three years in a row, Fortune Best Workplace for Women, Fortune Best Workplace for Millennials, Great Place to Work’s Best Workplace for Parents, and one of America’s Best Employers by Forbes.

Responsibilities

We are currently looking for a Project Manager – Special Projects to join our team in New England The purpose of this role is to consistently deliver construction and post-construction services (warranty, closeout, and special projects) which meet or exceed Shawmut’s goals by thorough trainings, properly managing the processes, the relationships with clients, subcontractors, and Shawmut staff.

Responsibilities include :

• Act as a technical and managing resource for on-site warranty events, coordinating with appropriate field organization or groups on an as required basis ensuring warranty events meet established standards both in timeliness and quality.
• Utilizes facts and resources to approve processing of warranty claims within delegation of authority. Escalates high dollar and exceptional claims through the appropriate process.
• Tracks and reports costs for corrective work to appropriate personnel to ensure costs are catalogued for reimbursement where appropriate.
• Provides hands-on support, interpretation of warranty policy, guidance on pricing and warranty claim processing, system expertise, and ad-hoc training daily for project teams and business lines to enable sales of additional extended warranties
• Respond to emergencies immediately ensuring scheduled plans are clearly communicated and followed-up with both internal and external clients.
• Oversee and manage special projects ranging from $50K to $1M+ for core clients referred to as “Special Projects”
• Work with project team to obtain understanding of project prior to Close-out by attending meetings to gain project knowledge including inspections, punch list, commissioning, O&M training and overall client needs and expectations.
• Collaborate and effectively communicate with clients, owners, subs, and Shawmut staff

Qualifications

• 5-7 years’ experience in construction industry , building/facilities operations.
• Proven ability to manage elements of the project management construction cycle profitably and with strong client outcomes.
• Prior experience in a service-related role with direct client contact.
• Construction related degree or equivalent experience.
• Experience in/with construction trades a plus, but not required
• Experience with Procore, CMiC, MS Office Suites or other project management software a plus

Shawmut prohibits discrimination against any staff member or applicant on the basis of race, color, sex, sexual orientation, gender identity/expression, age, religion, national origin, marital status, veteran status, pregnancy, physical or mental disability, genetic information, disability, creed, citizenship status, or any other legally protected characteristic.

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