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Job Description

Job Description

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $4B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

The Design Architect reports to the Director of Product Design and collaborates with other agile, cross-functional teams to craft consistent and successful end-user experiences.

In this role, you will lead the creation and maintenance of data-based solutions using industry best practices in conjunction with the Product, Data Science, and Technology departments.

Your Impact

Application of Expertise

Work with internal and external stakeholders to identify areas for optimization and continue to scale the platform

Present proposed solutions internally and to clients to gather feedback and approval

Maintain design consistency and coherence across the iSeatz platform

Work strives for WCAG 2.1 AA standards

Lead the design vision for the iSeatz platform, ensuring alignment with business and user needs.

Mentor and guide a team of designers, setting standards for design quality and innovation.

Drive the creation and evolution of design systems and component libraries.

Collaboration with Internal and External Teams

Collaborate with product managers to review stories and functional requirements for new features and initiatives

Work in an agile environment partnering with product teams and frontend architects and developers to implement designs

Eagerness to travel to engage regularly with teams in a co-located space, approximately once per quarter

What you bring to the table

Embodiment of the iSeatz core values of Accountability, Disciplined, and Impactful

At least ten years of proven work experience in Product Design design across web and mobile applications, preferably with five or more focused on design systems

Master’s Degree or above, or equivalent experience in design, human-computer interaction, computer science, or related field

Proven track record of leading complex design projects and driving business impact.

Strong background in user research, accessibility, and design thinking methodologies.

Experience working within and building upon design systems

Skilled in designing mockups and creating prototypes using industry-standard design tools like Figma, Sketch, or comparable programs

Must present a portfolio of industry examples illustrating step-by-step solutions to project requirements

Experience driving design decisions for e-commerce solutions

Experience working iteratively in cross-functional, agile environments alongside a geographically diverse team

Bonus points

Ability to readily admit to mistakes and quickly learn from them to make the product better

Ability to solve problems quickly by identifying root causes

Self-motivated, eager to seek out problems and establish long-term solutions

Understanding that user experience is key above all else, and is best served by partnering with others

Excitement about making an impact by accomplishing smart work and reducing complexity

Location

This role is remote-first and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as a CityBusiness Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact the People Operations Team at [email protected].

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.