What You Will Do :

This is a Tier 2 support position for a site located in Noblesville, Indiana

• This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email, ticket entry.
• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
• New hire setup and orientation.
• Assign user-name, password, and access right permissions for the computer systems and applications.
• Identify, research, and resolve technical problems
• Maintain appropriate documentation on procedures, configurations, and equipment inventory.
• Oversee installation, configuration, administration, maintenance, and support of service / management applications or infrastructure components incorporated at clients existing or future computing infrastructure.
• Monitor the ongoing operation and performs activities to assist with performance tuning, troubleshooting of hardware, OS, and application issues.
• Support software / hardware on equipment such as scanners, copiers, printers, monitors, and other peripherals.
• Network Cabling / Server reboots / general network troubleshoot.
• Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet)
• Participates in 24 / 7 on-call rotation
• Perform other duties as assigned by management.

What You Have Done :