Workforce analyst Jobs in Columbus oh
Last updated: 1 day ago
- Promoted
Workforce Management Analyst
VirtualVocationsColumbus, Ohio, United StatesWorkforce Planning Data Analyst, Vice President
JPMorgan Chase Bank, N.A.Columbus, USContingent Workforce Program Manager
Bath & Body WorksColumbus, OH, US Show moreLast updated: 30+ days ago
- Promoted
- Promoted
Workforce Strategic Planning Senior Analyst
Bread FinancialColumbus, Ohio, United States of AmericaWorkforce Management Analyst, Customer Care
abercrombie-fitch-co.Columbus, OH, US Show moreLast updated: 30+ days ago
- Promoted
- Promoted
Clinical Workforce Management Leader
AccentureColumbus, OH- Promoted
- Promoted
Kronos Workforce Central Consultant
SoftSages TechnologyColumbus, OHWorkforce Planning Manager
DeloitteColumbus, Ohio, US- Promoted
Real Time Analyst - Lead Workforce Management Representative
Genworth FinancialOhio- Promoted
Mental Health Therapeutic Aide Therapeutic Program Worker CSN (Supplemental Workforce)
State of OhioN / A, OH, United StatesWorkforce Systems Support Specialist
Kingston HealthcareOHUKG Dimensions Workforce Management - Director
PricewaterhouseCoopers Advisory Services LLCColumbus,OHDisabilities Workforce Developer- CESP Certification preferred
ViaQuestColumbus, OHWorkforce Management Analyst
VirtualVocationsColumbus, Ohio, United States2 days ago
Job type
- Full-time
Job description
A company is looking for a Workforce Management and Operations Analyst to support the Direct Sales and Retail Activation Team.Key ResponsibilitiesMonitor call center queue and report on staffing efficiency and capacityCommunicate agent performance data to leadership and resolve discrepanciesManage team schedules, including time off requests and onboarding processesRequired Qualifications3 years of experience in a metrics-driven call center3 years of experience in a Workforce Management or equivalent roleProficiency with Genesys Cloud and / or other WFM systemsIntermediate knowledge of Microsoft Suite, including Excel and TeamsExperience supporting team operations functions