Workforce manager Jobs in Charlotte, NC

Home Infusion Market Development Manager

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service, always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience and we believe it's what sets us apart from other employers. For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role

The Home Infusion Market Development Manager is responsible for driving the sales growth, meeting established budgetary objectives, and managing the sales initiatives for the Home Infusion Services department within the assigned territory. In addition, the Market Development Manager leads, develops, coaches, and supports Home Infusion Clinical Nurse Liaisons and associated clinical support staff as assigned.

Schedule: Monday to Friday 8:00 AM to 5:00 PM, Saturdays as needed.

Service Areas: North Carolina

Minimum Qualifications

Experience/Education:

• Bachelor's degree in nursing.
• Active Registered Nurse license in the state(s) of practice.
• 3 years sales experience in a healthcare field and 3 years of experience as a Clinical Nurse Liaison or 10 years of experience as a registered nurse with a minimum of 3 years of recent infusion nursing experience.
• BLS or obtain upon hire.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous changing environment while under pressure in a calm manner.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

Essential Functions

Develops and executes sales strategies to achieve revenue margin and referral targets, increasing market share.

Builds and maintains strong relationships with referral organizations, partners, and key healthcare stakeholders.

Identifies new service line opportunities, provides input on service expansion, and implements growth strategies for home infusion services.

Collaborates with cross-functional teams to ensure customer satisfaction and effective service delivery.

Manages accurate records of sales activities, customer interactions, and market feedback and presents quarterly reports to leadership.

Represents the company at industry events, conferences, and trade shows to promote growth and visibility.

Provides direct leadership supervision and mentorship to staff ensuring quality patient care aligned with company policies and standards.

Promotes departmental efficiency through resource allocation, productivity reviews, and process improvements.

Conducts performance evaluations, developing improvement plans and corrective actions as needed.

Serves as a clinical and professional resource supporting staff development and resolving operational issues.

About the Benefits

Competitive Compensation, Comprehensive Medical Insurance, Dental and Vision Insurance, Company Life Insurance, Voluntary Life and Disability Insurance, Additional Voluntary Supplemental Plans, Flexible Spending Account (Medical and Dependent Care), Health Savings Account, 401K Retirement Plan, Employee Assistance Program (EAP), Employee Discounts, Ramsey SmartDollar Program, Referral Program, Tuition Assistance, Paid Time Off, 8 Paid Company Holidays.

Patient Advocacy Statement: At Palmetto Infusion we believe that patient advocacy is at the heart of everything we do regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive. Together we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.