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Workforce manager Jobs in Sunnyvale, CA
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Workforce manager • sunnyvale ca
- Promoted
Workforce Operations Manager
VirtualVocationsSunnyvale, California, United StatesWorkforce Planning Manager
DeloitteSan Jose, California, USWorkforce Software (WFS) Lead, Manager
PricewaterhouseCoopers Advisory Services LLCSilicon Valley,CA- Promoted
Senior Product Manager, Enterprise Device Management and Workforce Productivity
Samsung Research AmericaMountain View, CA, United States- Promoted
Workforce Planner, Short-term Employment
METASunnyvale, CA, United StatesSr. Workforce Development Specialist
MicronSan Jose, California, US- Promoted
Full Stack Data Scientist & Engineer
Asset ManagerMenlo Park, CA, United States- Promoted
Senior Application Failure Analysis Engineer
Motive WorkforceSan Jose, CA, United States- Promoted
Senior Manager, Product Manager - Claris
Apple Inc.Sunnyvale, CA, US- Promoted
Sr. Account Manager / Account Manager
SILICON MOTION, INCMilpitas, CA, United StatesProduct Operations Analyst - Contingent Workforce Management - San Jose (Third-party Associate)
TikTokSan Jose- Promoted
Sales Manager / Sr. Sales Manager
ASE GlobalSunnyvale, CA, United StatesDining Room Manager / Floor Manager / Bar Manager
Straits - Santana RowSan Jose, CA, US- Promoted
Workforce Program Specialist
Eastridge Workforce Management, A Workwell CompanySan Jose, CA, United States- Promoted
Operations Specialist at Tandem Workforce - a US-based startup streamlining workforce solutions for high-growth companies
Hire5California, California, USA- Promoted
Manager Government Relations
KarkidiSan Jose, CA, US- Promoted
Workforce Planning Analytics Manager
US Tech SolutionsMountain View, CA, United StatesWorkforce Planning Analyst
Kids Help PhoneCAWorkforce Operations Manager
VirtualVocationsSunnyvale, California, United States- Full-time
A company is looking for a Workforce Operations Manager to oversee and optimize workforce planning for call center operations.Key ResponsibilitiesDevelop call volume and staffing forecasts and analyze historical data for resource planningCreate and manage team schedules to ensure optimal coverage and adherence to service level agreementsMonitor real-time call center performance and adjust staffing levels to meet operational needsRequired QualificationsBachelor's degree in business administration, operations management, or a related field preferred; equivalent experience considered3+ years of experience in workforce management within a call center environmentCertification in Workforce Management or Five9 Administration preferredHands-on experience with Five9 dialer systems and workforce management softwareStrong understanding of inbound and outbound call center operations