Writer Jobs in San Diego, CA

Mitchell International

Junior Technical Writer

US-CA-San Diego

Job ID : 25-17746

Type : Regular Full-Time

of Openings : 1

Category : Customer Service & Support

Mitchell International, Inc.

Overview

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Responsibilities

This is a full-time remote position that can be located anywhere in the U.S. Applicants must have current and ongoing authorization to work in the US without employer sponsorship.

• Draft, monitor, and evaluate technical and training content, ensuring comments and questions are addressed and content is updated accordingly.
• Leverage AI tools to facilitate our stakeholders' capability to self-serve in regards to queries and simple content generation based on the material and structure we build into our systems.
• Utilize in-product guidance tools to provide "just in time" support exactly when and where our customers need it.
• Edit submitted content for clarity and style, ensuring information is technically accurate.
• Stay current on any product updates and issues that may require knowledge solutions.
• Work closely with other departments such as product development to improve integration and facilitate the seamless exchange of information.
• Promote knowledge sharing of the organization's information and experience both inside and outside the organization.

Qualifications

Software Knowledge :

Salary :

Please see job description

PI265259129