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Wireless Customer Service Representative
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OCPAMesa AZ, USWireless Customer Service Representative
DISHChandler, AZ, United States- Full-time
Company Summary :
EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products, and now we are building Americas First Smart Network.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, OnTech, and GenMobile.
Department Summary :
The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Chandler facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs.
You will have the opportunity to become a subject matter expert in the Chandler location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.
Job Duties and Responsibilities :
As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry.
Tasks and Responsibilities
Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include :
- Establish long-term customer relationships by providing exceptional service and one-call resolution
- Maintain strong knowledge of our wireless products, accessories and pricing plans
- Provide product suggestions and sell our products and services to customers
- Accurately respond to customers questions regarding billing, devices, product features, troubleshooting, and hardware operation
- Identify opportunities and provide feedback by assessing call trends and / or diagnostic improvements to provide a higher level of customer service, performance and efficiency
- Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
Skills, Experience and Requirements :
All candidates must have
Ideal candidates will have
Whats in it for you?
Benefits :
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here : DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Salary Range : USD $20.00 / Hour