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AC ProFontana, CA , US- Full-time
Title : Customer Service Representative
Reports to : Customer Service Supervisor
About the Company
AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company CULTURE is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers – not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day.
About the Position
The primary role for this position is to provide customer service to our customers and visitors by answer incoming calls received at front desk. Serves customers by taking accurate orders and providing information for inquiries including resolving problems in a timely, professional, and friendly manner.
Responsibilities :
- Delivers premier, front line customer service by greeting and providing information, answering questions and / or offering assistance to customers, vendors and general public.
- Responds to and resolves customer related issues and complaints.
- Initiates customer orders by receiving and entering order details for processing.
- Greets and assists any visitor, customer, applicant, that walks in to our office
- Responsible for all outgoing mail, shipping packages and any incoming deliveries
- Maintains, manages, and updates all customer related database systems in a timely accurate manner.
- Monitors open orders and ensure timely processing and shipment.
- Develops, builds and expands customer base through providing quality customer service.
- Observes and recommends changes that could provide a better experience for customers.
- Performs administrative duties in an office setting such as data entry, word processing, filing, copying and other related duties within the scope of business.
Required Qualifications :
Physical Requirements :
As a member of our team, you will enjoy :
Schedule : Morning shift, plus overtime and Saturdays as needed.
Pay Range : $ $ per hour (DOE)
All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the
Equal Opportunity Employer / Veterans encouraged to apply.