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Patient Services Representative - Kirkland / Everett, WA
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Modern MachineryKent, WA, USPatient Services Representative - Kirkland / Everett, WA
Balance HealthRenton, WA, United StatesWashington Integrative Foot & Ankle is dedicated to helping people of all ages and lifestyles get back to enjoying the activities they love. We have 3 convenient locations across the Seattle metro area in Renton, Kirkland, and Everett.
Washington Integrative Foot & Ankle is looking for a Patient Services Coordinator to answer a high volume of calls, provide excellent customer service, and provide support to the practices. This role will be primarily based in our Kirkland and Everett offices.
Duties and Responsibilities
- Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
- Communicates clearly on the phone and accurately documents and assigns messages
- Confirms and updates contact information for all patients at every contact
- Makes follow-up calls for any messages left
- Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
- Delivers all communications with excellent customer service
- Be courteous and professional for all patient interactions
- Routes calls to appropriate staff for swift resolution
Requirements
Education and Experience
Benefits of Working with Washington Integrative Foot & Ankle
PHYSICAL DEMANDS / ENVIRONMENTAL FACTORS
This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.
AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS
Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.
To find out more, visit https : / / www.balancehealth.com