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Jobs in Las cruces

Last updated: 1 day ago
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Customer Service Agent | Las Cruces, NM

Customer Service Agent | Las Cruces, NM

MCI Military RecruitmentLas Cruces, NM, United States
Full-time
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 11 days ago
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MERCHANDISING

MERCHANDISING

Home depotLas Cruces, NM, United States
Full-time +1
Merchandising Execution Associates (MEAs) ensure that the products are stocked and properly merchandised to provide the customer the best possible shopping experience while always keeping safety, a...Show moreLast updated: 23 days ago
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Remote Product Tester - No Experience

Remote Product Tester - No Experience

OCPALas Cruces, NM, US
$45.00 hourly
Remote
Part-time +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
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Target General Merchandising / Stocker $16-$35 / hr

Target General Merchandising / Stocker $16-$35 / hr

TargetLas Cruces, NM, United States
$16.00–$35.00 hourly
Full-time
No experience requited, hiring immediately, appy now.General merchandising and stocker jobs available immediately.Benefits include : medical insurance, dental and vision plans, 401k and stock otions...Show moreLast updated: 23 days ago
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Customer Service Representative - Work from home

Customer Service Representative - Work from home

NexRepMesilla, New Mexico
Remote Customer Service Representative.Remote, W-9 (Independent Contractor).Become a Customer Service Representative, work from home, and set your own schedule while helping others!.If helping pati...Show moreLast updated: 4 days ago
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Walmart Stocker / Backroom / Receiving Associate $16-$35 / hr

Walmart Stocker / Backroom / Receiving Associate $16-$35 / hr

WalmartLas Cruces, NM, United States
$16.00–$35.00 hourly
Part-time
No experience requited, hiring immediately, appy now.Hiring now with no experience required.Great benefits and promotions within. Full and part time positions available immediately.Stocking, backroo...Show moreLast updated: 4 days ago
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Hilton Hotel Brands - Front Desk Agent $16-$35 / hr

Hilton Hotel Brands - Front Desk Agent $16-$35 / hr

HiltonLas Cruces, NM, United States
$16.00–$35.00 hourly
Part-time
No experience requited, hiring immediately, appy now.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort ...Show moreLast updated: 4 days ago
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CCNM Crew Leader II-Ongoing vacancy

CCNM Crew Leader II-Ongoing vacancy

Conservation LegacyLas Cruces, NM, United States
$925.00–$1,125.00 weekly
Full-time
Seasonal, Full-time, Camping Program.Dates : To be determined if there is a vacancy-Please reach out to hiring manager for further inquiry. Paid training, food budget while on camping hitch, Employee...Show moreLast updated: 4 days ago
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Entry Level - Work From Home - Product Advisor

Entry Level - Work From Home - Product Advisor

GLDoña Ana, New Mexico
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
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Special Education Teacher 2024 / 2025 School Year- Radium Springs, New Mexico

Special Education Teacher 2024 / 2025 School Year- Radium Springs, New Mexico

SoliantLas Cruces, NM, US
Full-time
Minimum 1+ years special education experience required.A school district near Radium Springs, New Mexico has an opening for a Special Education Teacher! The client is in need of a full-time license...Show moreLast updated: 6 days ago
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Aircraft Structural Maintenance

Aircraft Structural Maintenance

United States Air ForceLas Cruces, NM, US
Full-time
MAINTAINING AIRCRAFT INTEGRITY.When an aircraft suffers damage, it’s essential to fix it and get back in the air.Responsible for repairing physical damage, Aircraft Structural Maintenance specialis...Show moreLast updated: 1 day ago
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Assistant Volleyball Coach

Assistant Volleyball Coach

Las Cruces Public SchoolsLas Cruces, NM, United States
Full-time
Employment as a teacher (preferred) 2.Licensed as an Athletic Coach by the New Mexico Public Education Department (NM PED) Las Cruces Public Schools 505 South Main, Suite 249 Las Cruces, NM 88001 (...Show moreLast updated: 7 days ago
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Online Survey Taker. Earn up to $25 per survey. - Remote

Online Survey Taker. Earn up to $25 per survey. - Remote

Three HyphensUniversity Park, New Mexico, USA
$25.00 hourly
Remote
Full-time +1
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 3 days ago
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Collection Representative Job Openings (Full-Time & Part-Time)

Collection Representative Job Openings (Full-Time & Part-Time)

MCI CareersLas Cruces, NM, United States
$15.00 hourly
Full-time +1
COLLECTIONS REPRESENTATIVE JOB OPENINGS.Join our team and grow with us! We need collections representatives to respectfully recover past due consumer accounts. In this role, you will complete our pr...Show moreLast updated: 30+ days ago
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Remote Survey Taker : Sign Up and Start Making up to $25 / Survey

Remote Survey Taker : Sign Up and Start Making up to $25 / Survey

Earn HausLas Cruces, NM, United States
$25.00 hourly
Full-time +1
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
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House Sitter Wanted - Seeking Reliable House Sitter In Las Cruces, Nm $35 / Day

House Sitter Wanted - Seeking Reliable House Sitter In Las Cruces, Nm $35 / Day

HouseSitter.comLas Cruces, NM, United States
$35.00 hourly
Full-time
Looking for a responsible individual in the Las Cruces, New Mexico area to house sit and take care of my pets.If you are interested, please message me for more details. The ideal candidate should be...Show moreLast updated: 7 days ago
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CNA Preop PACU PRN

CNA Preop PACU PRN

Three Crosses Regional HospitalLas Cruces, NM, United States
Full-time
If you're looking for a place to call home and grow, Three Crosses Regional Hospital is looking for you! We are looking for a PRN CNA / US for our Surgery Department that is committed to clinical exc...Show moreLast updated: 22 days ago
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Fleet Service Worker

Fleet Service Worker

City of Las Cruces, NMLas Cruces, NM, United States
$16.76 hourly
Full-time
Performs general and routine maintenance and repair services for various types of vehicles and related equipment which utilize gasoline, CNG, and diesel fuels. Work is performed in a warehouse or wo...Show moreLast updated: 11 days ago
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Entry-Level Call Center Agent (Part-Time)

Entry-Level Call Center Agent (Part-Time)

Mass MarketsLas Cruces, NM, United States
$15.00 hourly
Part-time
ENTRY-LEVEL CALL CENTER AGENT (PART-TIME).We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients.In this role, you w...Show moreLast updated: 24 days ago
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Remote Insurance Sales Agent

Remote Insurance Sales Agent

Professional Career SolutionsLas Cruces, New Mexico
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 30+ days ago
Customer Service Agent | Las Cruces, NM

Customer Service Agent | Las Cruces, NM

MCI Military RecruitmentLas Cruces, NM, United States
11 days ago
Job type
  • Full-time
Job description

POSITION OVERVIEW :

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for customer service agents in the Las Cruces, NM area to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, assist callers with product and process related inquiries while representing some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.

There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. This is an on-site, entry-level position with competitive compensation located at Mass Markets (an MCI Company) in Las Cruces, NM.

This is a wonderful opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES :

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities :

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problems solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

STANDARD QUALIFICATIONS :

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
  • Preferred (Not Required)

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
  • CONDITIONS : All MCI Locations

  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
  • PHYSICAL REQUIREMENTS :

    This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

    COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS :

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

    Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

    JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests
  • DIVERSITY AND EQUALITY :

    At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

    MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

    MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

    REASONABLE ACCOMMODATION :

    Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

    REGARDING COVID-19 :

    As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

    Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

    For more information on MCIs response to COVID-19 please visit www.mci.world / covid-19 .

    ABOUT MCI (PARENT COMPANY) :

    MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

    In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands : MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

    DISCLAIMER :

    The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

    The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.