Remote Full-time Jobs in Lowell, MA

About the job Call Center Representative - REMOTE

Top Gun Staffing Group LLC has partnered with a full-service Third-Party Administrator in the Greater Boston area to help them identify a dedicated and enthusiastic Call Center Representative to join their team on a contract-to-hire basis! This position is 100% remote!

In this role, you will serve as the first point of contact for employees seeking assistance with their benefits. You will provide exceptional customer service, answer benefit-related inquiries, and resolve any issues to ensure our employees fully understand and maximize their benefits.

Key Responsibilities :

• Answer incoming calls and respond to benefit-related inquiries from employees and providers.
• Provide detailed information on health, dental, vision, retirement, and other benefit plans.
• Assist employees with enrollment, claims, and benefits-related issues.
• Conduct thorough research to resolve complex benefit questions and issues.
• Educate employees on benefit options and processes.
• Document all interactions and maintain accurate records in the system.
• Collaborate with other departments to address and resolve employee concerns.
• Stay up to date with changes in benefit plans, policies, and procedures.
• Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications :

Hours :

Pay :

22.50 / hour + generous benefits package upon conversion.